E-Commerce for Government Organizations - Term Paper Example

Introduction To facilitate people, governments at local, state and country level offer a range of valuable services through their websites. These services are offered electronically those are able to reduce the need for the people and businesses to go to government agencies. However, a number of operational services are charged and require using debit or credit cards as other people do not need disbursement of a bill (MRSC, 2008). In this scenario, government services delivery through electronic channels is able to introduce immense advantages; those can be in form of improved service, easy management and decline in expenses as well as deception. The web based technologies like digital TV and internet have the potential to offer more common and appreciative community contribution in the policymaking practices and procedures. However, old and legacy systems are able to encompass to persist separately for a distinct generation. In addition, security services and solutions frequently established ineffectual results or damaged performance. Therefore, the overall historical documentation of Government information technology plans is away from competence (FIPR, 2011). Moreover, new technology based security solutions like public-key arrangements and digital signatures framework hardly ever offer the advantages declared by their supporters to commerce discipline or the government. On the other hand, more and more people think that innovative technologies will facilitate public control to gather an extraordinary volume of data and information regarding people. In addition, improved competence, safety and exploration effectiveness has too been employed as explanations for the attack over people security and confidentiality. However, in presence of all these dangers the use of e-commerce for the government organizations is rising (FIPR, 2011), (Turban, Leidner, McLean, & Wetherbe, 2005) and (Slyke, Belanger, & Comunale, 2004). This paper discusses the use of e-commerce for government organizations. The basic aim of this research is to analyze the importance of e-commerce to government organizations as well as problems that may arise and thereafter it will offer possible solutions. Evolution of Governmental E-commerce Conventionally, governments have paid attention on supporting e-commerce for the improvement of rules and policies intended to corroborate or control private web based company plans (Blakeley & Matsuura, 2001). Additionally, this National Framework regarding the governmental services for the ecommerce enables the progress of internationally operating societies those are offering novel prospects for companies to sell abroad to earn foreign exchange. In addition, at the present there are nationwide structures those are offering great corroboration in form of open as well as protected business dealings for the small, medium and large size companies, to do business with Governments and other companies. In this scenario, the Governments purchase from thousands of dealers and this national structure will offer a way for customers to access business services as well as valuable products on a single platform all through the nation. Moreover, in both personal and public areas, the utilization of IT tools and applications is minimizing the expenditures as well as improving the performance and quality of B2B dealings. Furthermore, with the arrival of more lucrative and easy to use technologies this procedure has improved to a great extent (Australian Procurement and Construction Council Inc., 2011). Therefore, considering this framework in the United States, the national administration has performed several actions to ban the burden on e-commerce dealings of internet related government taxes. This is known as the Internet Tax Freedom Act of 1998. Additionally, there are various laws regarding new technologies for instance digital signature laws those have been implemented by the government of the United States and all through the world. According to this law electronic signatures are the same as they are printed on documents or credentials. However, the possible accountability of ISPs for copyright violation material has been partial. In this scenario, in order to resolve users’ problems regarding defense of separately exclusive information revealed over internet, several actions have been taken, or are recognizing about the accepting laws securing people confidentiality (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). E-Government The development of e-government based framework has enabled the governments’ members to perform e-commerce related operations. Additionally, in e-government tasks, governments work similar to consumers as well as dealers of e-commerce services, therefore changing their job from one of specific strategy or authoritarian oversight to one of contribution. However, in an attempt to perform these operations, governments have the prospect to formulate an optimistic involvement to e-commerce evolution. Consequently, the governments that are familiar with this prospect are able to achieve a competitive benefit by making use of e-government processes to help in motivating e-commerce evolvement (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). In addition, e-government changes the usual legislative position by preparing government dynamic members for e-commerce framework. Since e-government has developed from being just an informational facility to a great deal of more business dealing background, governments work like together customers as well as dealers of e-commerce and their linked services. In the same way, the job of government has changed from one of specific action and rule to an additional sharing position wherein administration is not simply an e-commerce controller however an e-commerce “performer” also. For the reason that, e-government and e-commerce are 2 opposite sides of a single coin, thus it is considered that this novel and developing legislative/governmental responsibility has important inferences for the potential development of ecommerce (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). Moreover, governments contribute in e-commerce in a multiplicity of approaches. They together make use of and, in a number of cases, provide improved telecommunications facilities that offer the essential basis for together e-government as well as e-commerce services. In addition, for the web based business dealings, they offer diverse kinds of business services to their people and several communities, diverging from comparatively easy informational dealings to the issues regarding issuance of license for drivers, recognizing disbursement of taxes and penalties, to facilitating consents and offering a way to record or structure businesses and other business units (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). Furthermore, governments as well trade and buy products and services over internet and in performing such activities they have the chance not just to define conditions intended for government associated e-commerce dealings however as well to control extra ordinarily the behavior of secret e-commerce dealings. In addition, during their search for financial support basis for e-government processes or in response to backing pressures produced by private domain e-commerce tasks, governments occasionally carry out activities that are identical from those of commercial ecommerce units. In other scenarios, in an attempt to decrease expenses, governments are able to get benefits from the capabilities offered by the web based technology like that internet to subcontract noncore utilities to the private area and provide their financial corroboration to private area ecommerce suppliers (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). Benefits of Electronic Commerce A lot of advantages of e-commerce necessitate contributions in the business dealings community by government as well as a broad variety of services providers devoid of authorization how every authority forms its distinct business procedures. Therefore, for the development of efficient electronic commerce platforms, governments and businesses need to distribute a widespread idea for managing company electronically using established principles. In addition, all through the government structure, in spite of dimension, hi-tech arrangements and resources must have the potential to trade products as well as services to the business management (Australian Procurement and Construction Council Inc., 2011), (Blakeley & Matsuura, 2001) and (Ray, 2004). Moreover, the effectively designed and established, electronic commerce arrangement should ease a 'level cooperating area' for all the retailers, in spite of dimension or capability, maximizing the advantages acquired from the most modern technologies. Additionally, the e-commerce arrangement augments contribution by the business associates, offers the power to work collaboratively with all the stakeholders, and guarantees the safety and consistency of the entire governmental structure (Australian Procurement and Construction Council Inc., 2011), (Blakeley & Matsuura, 2001) and (Ray, 2004). Furthermore, the governments recognize that there are several qualitative issues distinguishing comparable goods and services. In this scenario, the dealers should be capable to emphasize distinguisher inside the e-commerce framework. This could be performed through electronic records those can comprise information like that service response time, preservation contracts, product information, technological support or additional kinds of business services. In this scenario, the best utilization of profitable off-the-shelf solutions will diminish evolvement threats as well as facilitate governments and their dealers to pay attention on their imperative business tasks. In addition, governments ought to aspire to control electronic commerce suppliers to familiarize or transform their business products to up-hold government needs, comprising convincing the requirements of SMEs (Australian Procurement and Construction Council Inc., 2011), (Blakeley & Matsuura, 2001) and (Ray, 2004). Government Participation in E-Commerce This section presents some of the main services and arrangements in which currently e-commerce framework is operational: (Ditchley, 2000), (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001) Telecommunications E-government and e-commerce need consistent, strong, and effective security based telecommunications systems. Actually, governments perform like clients of telecommunications facilities because they aim to facilitate governmental utilities. This is factual since governments try to establish local data connections, to distribute businesses databases, for instance, to authorize the sharing of e-mail among government domains and organizations. It is still more factual as governments aspire to connect to additional services outside the government structure. The moment governments desire to offer their nation, or others people external to their nationwide limitations with complete access to the data and information or want to help the behavior of web based business transactions through those governments, access to them (via their people/consumers) the use of strong, swift and consistent telecommunications networks become essential (Ditchley, 2000), (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). Online Transactions The moment e-government plans go afar simply reflexive, informative web-sites; governments normally build up the potentials to corroborate a multiplicity of interactive web based business transactions. However, these services vary from fairly straightforward communications between people or companies and governments to very complicated dealings that normally engage disbursement of a fee to the administrative organization. For instance, one of the initial capabilities presented on the e-government website of the Municipality of Muscat within the Empire of Oman was the competence to keep an eye on the position of compensated and not paid traffic parking infringements for a specific vehicle by entering the vehicle registration number (Ditchley, 2000), (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). Government Procurement Since through private domains businesses that are making use of business-to-business type e-commerce model to relegate their buying expenses, one group of web based tasks those are possibly of the much advantage to government departments themselves is the utilization of the web to get business products and offered services those are required by the government. In this scenario, web based trade of products offers governments the prospect to merge products’ trade all through the government departments as well as businesses, thus considerably minimizing the transaction expenses linked with particular organization’s buying decisions and by permitting required items to be bought in considerably huge level, relegating buying expenses (Ditchley, 2000), (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). Private Sector Mostly due to issues connected to the financial support of e-government processes, governments frequently tackle e-commerce functions that match to those that are accepted by private department e-commerce units. In this way governments are able to get a great deal of advantages and profits (Ditchley, 2000), (Australian Procurement and Construction Council Inc., 2011) and (Blakeley & Matsuura, 2001). Conclusion E-commerce is a method of carrying out business operations using internet. At the present, to facilitate people, governments at local, state and country level offer a range of valuable services through their websites. These services are offered electronically those are able to reduce the need for the people and businesses to go to government agencies. However, a number of operational services are charged and require using debit or credit cards as other people do not need disbursement of a bill. This paper has discussed the e-commerce aspects for government organizations. This research has as well highlighted some of the main aspects and areas of government’s structure where presently e-commerce is offering advantages. Bibliography Australian Procurement and Construction Council Inc. (2011). Electronic Commerce in Government Procurement . Retrieved May 25, 2011, from http://www.apcc.gov.au/LinkClick.aspx?fileticket=dXS2Ek%2be8No%3d&tabid=148&mid=494 Blakeley, C. J., & Matsuura, J. H. (2001). E-government: An Engine to Power E-commerce Development. The Proceedings of the European Conference on e-Government (pp. 1-11). Dublin: Alliance Law Group LLC. Ditchley . (2000, December). e-Commerce: its effect on business and government. Retrieved May 24, 2011, from http://www.ditchley.co.uk/page/288/e-commerce.htm FIPR. (2011). Trust in E-commerce and E-government. Retrieved May 25, 2011, from http://www.fipr.org/trust.html MRSC. (2008, September). E-Government and E-Commerce. Retrieved May 24, 2011, from http://www.mrsc.org/subjects/infoserv/egov.aspx Norton, P. (2001). Introduction to Computers, Fourth Edition. Singapore: McGraw-Hill. Ray, R. (2004). Technology Solutions for Growing Businesses. New York: American Management Association (AMACOM). Shelly, Cashman, & Vermaat. (2005). Discovering Computers 2005. Boston: Thomson Course Technology. Slyke, C. V., Belanger, F., & Comunale, C. L. (2004). Factors influencing the adoption of web-based shopping: the impact of trust. SIGMIS Database, Volume 35 Issue 2, pp. 32-49. Turban, E., Leidner, D., McLean, E., & Wetherbe, J. (2005). Information Technology for Management: Transforming Organizations in the Digital Economy . New York: Wiley. Read More