IEC 20000 Standard for the Business - Essay Example

Table of Contents Table of Contents 2 Abstract 3 BT Atlanta Data Centre 4 ISO/IEC 20000 5 Configuration, change and release management processes 6 Service Level Management and Service reporting processes 8 Conclusion 9 References 9 Abstract This research will present and discuss the ISO/IEC 20000 standard for the business. In this research I have to find out an organization that has applied ISO/IEC 20000 standards for the better business management, handling and execution. This research will discover about the company and potential benefits of the ISO/IEC 20000 standard implementation. Introduction The International Organization for Standardization extensively recognized as ISO is a Global-standard setting organization consist of council from a variety of national standards organizations. It was established on 23 February 1947, the association propagated international proprietary manufacturing and business standards. Its head office is in Geneva, Switzerland (ISO, 2009). ISO basically started life in 1971 as Insurance Services Office. Although they still provide the casualty or assets insurance market their industry has extended very much. Therefore, in current years, they have not utilized the old name in mainly of their infrastructure with clients and others (ISO, 2009). This report is going to provide deep analysis of the ISO standard ISO/IEC 20000 implementation for business. In this report I will elaborate main idea behind the business standardization and certification. Business selected: I have researched the list of all companies which have achieved certification of ISO/IEC 20000 from website http://www.isoiec20000certification.com. I have chosen the country United States of America. The business I have selected for this report is BT Atlanta Data Centre (ISO/IEC-20000, 2009). BT Atlanta Data Centre BT Atlanta Data Centre is qualified association beneath the itSMF ISO/IEC 20000 official recognition system. This qualification was issued on 11 August 2008 through LRQA Management Systems Operations (ISO/IEC-20000, 2009). BT Atlanta Data Centre incorporated this certification for the potential enhancement in the IT Service Management System employed to hold up the availability of the of IT Hosting as well as “Managed Application Services” to outside clients in the BT-Americas-Atlanta-Data Centre. This type of certification will potentially enhance the working and management efficiency through the standardization of all the business processes and schemes (ISO/IEC-20000, 2009). BT Atlanta Data Centre's safe, dependable services for accommodation business mission critical equipment, like that systems application servers, would be able to eliminate company resources necessities as well as aid them decrease their business data centre estate. Additionally, through depending on BT Tele housing Services for our adjustment, they would be able to make use of broad varieties services as well as network links to additional improve their business tasks, working and actions (BT-Data-Centre-Facilities , 2009). This business is about the extensive accessibility of locations, consequently their business would be able to discover a site which most excellent meets their precise necessities. Tele housing places inside access of almost anyplace in the United Kingdom in the course of Locate service, guaranteeing we have simple right of entry to capacity. Tools with no trouble linked to BT Atlanta Data Centre as well as additional Internet backbones, networks or else additional circuits/ services, offers elasticity by means of comprehensive marketplace accomplishment. Balancing services obtainable in the course of BT Atlanta Data Centre's ICT portfolio, consequently they have the safety, server as well as storage tools and support they require (BT-Data-Centre-Facilities , 2009). The location covered through the ISO/IEC 20000 certification is at Paces-Ferry-Road, NW2707, Atlanta, Georgia, GA30339, USA (ISO/IEC-20000, 2009). They also have link to the business center of BT Atlanta Data Centre at: 2665-Long-Lake-Road, Roseville, Minneapolis, USA (BT-Data-Centre-Facilities, 2009). ISO/IEC 20000 ISO standard ISO/IEC 20000 is more and more observed as the excellence standard for Information Technology Service Administration and numerous corporations are determined to take on ISO/IEC 20000 certifications, not simply for their own advantage on the other hand to aid succeed as well as select dealers and associate for business. Some companies/organizations are capable to maintain fulfilment by means of a business criterion like that ISO/IEC 20000 as well as can put similar declarations in their certification and previous guarantee. Though, it is obviously additional precious for similar declarations to be separately confirmed as fraction of an official qualifications system. BS 7799/ISO 17799 and ISO 9000 are illustrations where similar qualifications systems have previously been recognized (ISO/IEC 20000 Certification-2, 2009). ISO/IEC 20000 information technology Service Management Qualifications System are produced through itSMF and at the present handles the ISO certification services offered for the self-governing confirmation besides ISO/IEC 20000. Process of the system is directly observed through itSMF to make sure reliability of functioning (ISO/IEC 20000 Certification-2, 2009). Some businesses desiring to be properly specialized besides the method will require to be evaluated through an itSMF RCB or Registered Certification Body. Formerly the necessities of ISO/IEC 20000 have been contented, the Registered Certification Body will give a official document/certificate of complacence and conformance plus the business will be entitled to employ the ISO/IEC 20000 and itSMF designed logo as a symbol of their attainment and can ask for a registering on this ISO/IEC 20000 website, allowing immediate confirmation via clients/customers or visitors (ISO/IEC 20000 Certification-2, 2009). A global standard for Information Technology Service Management, ISO/IEC 20000, is greatly supported on ITIL. It arrangement by means of the majority significant ITIL procedures however as well inserts a number of new. It describes necessities as well as code of performance intended for ITSM, and furthermore offers the tools for appraisal with inspection of the arrangement (ITIL, 2008). ISO/IEC 20000 demands complete forward exposure, the entire procedures have to be applied. Capacity would be narrow simply to a precise client or part of association. However we are able to remain ITIL phase execution, procedure through development, or in collection of procedures. Pertain what ITIL informs, as well as apply what ISO20000 involves in every stage (ITIL, 2008). Configuration, change and release management processes The objective of Change Management is to make sure that consistent/standardized technique and procedures are intended for well-organized management of the entire adjustments. A change is an occurrence that fallout in a novel position of one or additional arrangement things” accepted through administration, cost effectual, improves company procedure transformations by means of a smallest amount of hazard to IT infrastructure (Technixpro, 2009). ISO/IEC 20000 implementation and handling of major intends of Change Management are (Holt, 2009): Drop in back-out behavior Negligible disturbance of services Financial operation of resources concerned in the transformation However they put into practice a bundle of transforms as well as they desired to achieve additional control in excess of the Configuration and Change management. Certainly, a moderately tale corporation, as a lot of transforms repeatedly ways a lot of events, however immediately in support of the sake of the disagreement, this pretend business would created it's ITIL expedition in Change as well as Configuration administration (ITIL, 2008). Control Process Management: spotlights on running changes as well as configuring services to hold up the company as well as its clients. An incorporated technique to changes plus configuration comprises recognizes, scheming, appraising, approving, as well as following descriptions of service components plus structure. This comprises change management, configuration management, problem management and incident management (Wincor, 2009). Release Management is employed intended for automated allocation and platform independent of hardware and software, comprising license controls transversely the whole information technology infrastructure. Appropriate software as well as hardware management makes sure the accessibility of tested, licensed and version specialized hardware and software, that roles like planned when initiated into obtainable infrastructure (ITIL, 2008). Service Level Management and Service reporting processes ISO/IEC 20000 implementation also involves the Service Level Management that is offered for frequent recognition, observing as well as appraisal of the altitude of Information Technology services particular in the service intensity conformity. SLM (or Service Level Management) make sure that planning is in place by means of domestic IT Support source and outer providers in the appearance of OLAs (or Operational Level Agreements) also foundation convention. The procedure engages reviews the influence of transformation upon service excellence and Service Level Agreements (David Clifford, 2008). The service level management procedure is in secure association by means of the equipped procedures to manage their behavior. The inner function of SLM constructs it the normal position intended for metrics to be recognized as well as check beside a standard (David Clifford, 2008). SLM is the principal interface by means of the client (because different to the client, who is examines through the Service Desk). SLM is accountable for ensuring that the decided IT services are carried when as well as where they are made-up to be communicated by means of Capacity Management, Availability Management and Incident Management (David Clifford, 2008). The Service Level Manager depends on the additional parts of the Service deliverance procedure to offer the required to hold up which make sure the decided services are offered in a cost efficient, safe as well as well-organized manner (David Clifford, 2008). ITIL V3 fixed up by means of ISO 20000, it is lifecycle like, it has been accepted by a number of of ISO 20000 techniques as well as procedures like Service Reporting. In a number of features, we are able to declare that ITIL as well as ISO20000 are additional associated at the present then previous (ITIL, 2008). Conclusion In this research I have presented a detailed overview of the ISO/IEC 20000 standard and its implementation in business for enhanced management of business, associated IT and information and data. There are a number of businesses that are experts and are able to be recommended on the suitable course of achievement necessary. In adding up, a lot of RCBs will propose pre-audit assessments to aid the business recognizing its present position. If the business is large and small it always needs to adopt ISO/IEC 20000, as it is the documented ways of benchmarking and deliverance of effective IT to the business. The major parties that can take precise attention in ISO/IEC 20000 are contributors of IT service organization services, businesses controlling their individual IT services, companies outsourcing their IT services as well as the entire providers desiring to standardize their existing IT service organization services. This research will provide a deep insight into ISO/IEC 20000 and its potential implementation. References 1. BT-Data-Centre-Facilities . (2009). BT Data Centre Facilities . Retrieved 08 31, 2009, from http://www2.bt.com/btPortal/application;JSESSIONID_btPortalWebApp=KZ5fK48FWSBXV1F52tCST7ypY2bsHvrYvBS2JN5hyglDTQFbp6lX!-844220753?origin=mb_subcat_prod.jsp&event=bea.portal.framework.internal.portlet.event&pageid=mb_pns_catalogue&portletid=mb_pns_catalogu 2. David Clifford, J. v. (2008). Implementing ISO/IEC 20000 Certification: The Roadmap. . ISBN 908753082X: ITSM Library. Van Haren Publishing. 3. Holt, J. D. (2009, 08 30). ISO/IEC 20000 and ITIL - The Difference Explained. Retrieved 08 31, 2009, from http://www.best-management-practice.com/Knowledge-Centre/Guest-Writer/ITIL/?DI=571307 4. ISO. (2009). ISO Certificate. Retrieved 08 31, 2009, from http://www.iso.org/iso/home.htm 5. ISO/IEC 20000 Certification-2. (2009). What is ISO/IEC 20000 Certification? . Retrieved 08 31, 2009, from www.isoiec20000certification.com/index.asp: http://www.isoiec20000certification.com/certification/index.asp 6. ISO/IEC-20000. (2009). Certified Organisation. Retrieved 08 31, 2009, from Country: http://www.isoiec20000certification.com/lookupdetail.asp?LookupID=181 7. ITIL. (2008, March 14). ITIL Service Management . Retrieved 08 31, 2009, from http://itservicemngmt.blogspot.com/ 8. Technixpro. (2009). Corporate Training. Retrieved 08 31, 2009, from ISO/IEC 20000 Foundation Certification Exam Preparation : http://technixpro.com/outline.php?Course=ISO20KF 9. Wincor. (2009). Best practice with ITIL® and ISO/IEC 20000. Retrieved 08 31, 2009, from http://www.wincor-nixdorf.com/internet/site_EN/EN/BusinessTopics/ITIL/ITIL_node.html Read More