IntroductionOrganizations ensure quality by developing quality assurance system which determines the guidelines based on which the result will be measured. Developing a quality assurance system reduces cost and multiplies the benefits which an organization gets (Doherty, 2007). Quality assurance system is thereby a process which helps to develop a code or process through which the product or services which are delivered are of the highest quality (Bieleman, 2000). The Fire and Rescue Service Act 2004 along with the Fire and Rescue National Framework ensure that an Integrated Risk Management Plans (IRMPs) works at developing a quality assurance system for the fire fighters.
IRMP provides the guidelines which determine the objectives that the fire and rescue services have and look to accomplish it by delivering quality performance on the standards which has been developed (West Midlands Fire & Rescue Services, 2013). Aim of the reportThis report highlights the quality assurance system which West Midlands Fire & Rescue Services follows. It begins by highlighting the manner in which different benefits were achieved through the quality assurance system. The report then considers the appropriateness of the quality assurance system through the IRMP framework which has been developed by West Midlands Fire & Rescue Services.
It also highlights the quality program which has been developed and provides recommendations which will further improve the quality assurance system that West Midlands Fire & Rescue Services looks to followMethodology UsedThis report uses both qualitative and quantitative method to gather the important data for the research. The report also gathers data from government bodies and the local government so that the analysis is properly conducted. Fire & Rescue National FrameworkThis framework discusses the government expectations from the Fire & Rescue Service providers and Regional boards.
The framework provides greater autonomy to West Midlands Fire & Rescue Services so that they are able to address the issues in a better way and ensure that the society is provided with better ways to save lives. The results are compared with IRMP framework through which the services will improve efficiency and ensure that better services are provided (Department for Communities and Local Government, 2008). This framework helps to understand the different direction in which West Midlands Fire & Rescue Services has to work.
This has helped West Midlands Fire & Rescue Services to develop their objectives accordingly and will ensure that the goals are achieved. The framework has been developed to achieve protection, prevention, responses, resilience, diversity in workforce, governance and improvement in service quality (Department for Communities and Local Government, 2008). Prevention, response and protection have made West Midlands Fire & Rescue Services to develop process through which greater risk is taken so that proper service can be provided according to the required standards.
This has also helped the fire department to hire people with diverse background ensuring diversity in the workforce. The governance aspect looks towards delivering performances on the highest level at the same time ensuring transparency (Department for Communities and Local Government, 2008). Benefits of Quality Assurance System prior Government changeWest Midlands Fire & Rescue Services has developed a quality assurance program which enables them to deliver quality service to the society. The program has benefited West Midlands Fire & Rescue Services through development of quality management program; improving efficiency by developing the planning process; developing training program so that services provided are of the highest standard (West Midlands Fire & Rescue Services, 2013).