Essays on What Is It and How to Manage It if There Are Different Ways Report

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The paper "What Is It and How to Manage It if There Are Different Ways" is a wonderful example of a report on management. Conflict is defined as a disagreement through which the parties involved perceive a threat to their needs, interests, or concerns. It is a part of the organizational life and one should not consider it as a negative phenomenon all the time. Although it poses a difficult time but careful handling can also be viewed as a learning experience. To understand conflict, we need to understand various factors of conflict. Disagreement is the basic factor of conflict.

When examined closely, it is more of a ‘ perceived disagreement’ than just disagreement. On many occasions, people get influenced to be part of a conflict because they are part of the workplace. Sometimes there is confusion regarding who is involved in the conflict and someone may be a part of a conflict without his knowledge and it is also possible that someone may be thinking that he is part of the conflict but he is not. Just like the disagreement could be a perceived idea, the threat can also be perceived rather than true. The most important factor of the conflict is the problem or the real problem.

Most of the time the problem is supposed to be the obvious substantial problem that may be creating a near-term effect, but one must look beyond that and find out the procedural and psychological factors that could be the real problem. Understanding people’ s behaviors can help us understand and resolve conflict. Some people have a competing style and they put their needs over the needs of the others.

They usually have an aggressive style of communication and maybe coercive. They do not have much regard for future relationships. They like to be in control and increase the level of threat in the other person. Some people have accommodating nature and they want to preserve the relationships. That makes them yield their needs to those of others. These needs may remain undefined most of the time. Some people simply avoid the situation of conflict. But this leads to a blow-up and leaves people more confused. The avoided and unaddressed conflict grows and reaches a beyond repair stage.

A compromising approach believes in giving and take but it may fail to understand the perception of the other people. This may not cover up for a lack of trust and disguised hiding from the problem. Conflict is a complex set of issues that need very careful handling. A positive approach can turn it into a learning opportunity. In the workplace, conflict rises when stress rises. Most of these can be easily solved if there is a system through which people can express their problems and concerns without any fear of backlash.

Since stress is the main cause of conflict, if care is taken to remove unnecessary stress-causing factors, then it can help control the situation. Collaborating could be an effective method of resolving workplace conflict. It is oriented towards combining the individual needs with a common goal. It is based on assertive communication and cooperation. A consensus and integration of needs can not only resolve the problem but it will raise the energy level and positivism in the workplace.


Managing neutrality and impartiality in workplace conflict resolution: The Dilemma of the HR manager by Bernadine Van Gramberg, Victoria University, Melbourne; Julian Teicher, Monash University, Melbourne.; Asia Pacific Journal of Human Resources, vol 44, No. 2, 197-210, 2006 )

SIPTU, 2006


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Managing workplace conflict:Understanding the Options, ()


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Bill Warters, Thinking about Variations in Campus Mediator Style, Conflict Managent in Higher Education Report, Vol 1, No. 4, Nov/ Dec, 2000,

Bill Warters, Mediation in the Campus Community: Designing and Managing Effective Programs (Jossey-Bass, 2000)




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