Essays on The Art of Negotiation: Crisis Management Report

Download full paperFile format: .doc, available for editing

The paper "The Art of Negotiation: Crisis Management" is a perfect example of a report on management. Negotiation is the art of trying to influence people who have disagreed over certain issues so that they can come to a consensus and work together as a team. It is one of the ways of solving conflicts amicably to achieve collaborative goals by the two or more parties who have been in conflict. In simple it is a dialogue between two or more parties intended to reach an understanding to resolve the point of difference amongst themselves to come up with agreement upon the courses of action.

In this process, each party in the negotiation tries to gain an advantage for themselves at the end of the process (Nierenberg, 1995, pg 14). In our daily lives, negotiation is done in governments, business organizations, legal proceedings, marriage processes, among nations, etc. Therefore, it is a common process that is used to end a misunderstanding. From this definition, we can deduce that the negation process comes in when there is a crisis. A crisis can be defined simply as a demanding situation that needs some urgency to return the conditions or situation back to normal.

In other words, it is an event that is likely to lead to an unstable and dangerous situation. Such an event is expected to be taken care of by the stakeholders so that it returns to normal without causing more harm and leading to a more unstable situation to the community or organization. The process of controlling a dangerous situation that seems to be leading to a dangerously unstable situation is what is called crisis management. In broader terms, we can define crisis management as a process that aims to identify the potential impacts that threaten an organization.

This process tends to provide a framework for building stableness with the potential for effective responses that cushion the interests of the stakeholders not to suffer more harm. Modern society tends to encounter a crisis in every aspect of life, and one of the ways that are commonly used to manage a crisis is the negotiation process. We have seen that this process is used in governmental braches, business organizations, and family units to resolve conflicts amongst the competing parties.

For example, when the workers of a certain organization disagree with the employer this can be termed to be a crisis. Such a crisis can only be solved through negotiation.

References Crisis management. The art of crisis management. Accessed on web 30th April 2013. Retrieved from

Boin, Arjen. (2008)./ Crisis management. Accessed on web 30th April 2013. Retrieved from

Dolan, John Patrick. (2006). Smart negotiating. McGraw-Hill Companies. USA.

Goel, Suresh. (2009). Crisis management: master the skills to prevent disasters. Global India publications. India.

Gottschalk, Jack. (2002). Crisis management. Wiley. USA

Luecke, Richard. (2004). Harvard business essentials. Crisis management, master the skills to prevent disasters. Harvard business press. USA.

Nierenberg, Gerald. (1995). The art of negotiating: Psychological strategies for gaining advantageous bargains. Barnes &Noble books. (2012). Customer relationship management and crisis management: Proven emergency response strategies for the public sector. Accessed on web 30th April 2013. Retrieved from management-wp-1560491.pdf

Shell, Richard. (2006). Bargaining for advantage: Negotiating strategies for reasonable people. Penguin Group US. USA.

Redy, Madhu et al. (2008). Challenges of effective crisis management; Using information and communication technologies to coordinate emergency medical services and emergency department teams. Accessed on web 30-th April 2013. Retrieved from

Reid, Janine. (2000). Crisis management. Planning and media relations of the design and construction industry. Johns Wiley &Sons. USA.

Samid, Gideon. Crisis management training. White paper. Accessed on web 30th April 2013. Retrieved from

Download full paperFile format: .doc, available for editing
Contact Us