The paper "Total Quality Management at ABC Company " is an outstanding example of a management research proposal. This research investigates how Total Quality Management improves ABC Company’ s performance. It will entail the background where we shall understand what TQM is and how it improves performance in the organization. Research questions, objectives, and aims are discussed. The literature review is explained in detail, which includes the principles of Total Quality Management (TQM) and their importance to the organization. In addition, the literature review elaborates on how TQM was adopted in Japan after World War I and how it was improved till its current status Nevertheless, the methodology used in collecting the data and information is explained in detail.
In methodology, the two methods used are questionnaires and interviews. The disadvantages and advantages of both methods are explained. Finally, the results, contribution, and importance of ethics in the research are discussed Investigation on how Total Quality Management improves ABC Company’ s performance Background Total Quality Management (TQM) is important in organizations especially to ABC Company, which manufacture and sells foodstuffs. Total Quality Management (TQM) refers to the structured system used by organizations to meet and exceed customer’ s needs and expectations.
This can be achieved by creating wider participation in the organization through the planning and execution of improved processes and procedures (Air University (U. S.). Library, p. 63). TQM in most organizations' functions based on the quality of processes and products is the obligation and duty of everyone who is involved in the creation of the products in the organization (Ashley, p, 78). Quality of products is essential because customers are sensitive to the products they consume.
The top management in all organizations tries to motivate its staff and other stakeholders to cooperate in order to satisfy the clients or customers of the organization. Total Quality Management (TQM) capitalizes on the principle of cooperation or involving everybody in product manufacturing. It should involve all suppliers, workforce, management, government, and customers in order to meet all their needs, desires, and expectations (Earl, p. 200).
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