The paper 'How Changes in Technology Influenced Business Communication" is a great example of business coursework. The last century has seen major advancements in many dimensions of the world. Among these changes are in the realm of information and communication technologies. Technological advancements have altered the way people communicate. It is important to note communication does not change but the means itself changes (Sheoran, 2012: 1). Change in means has not only affected communication among individuals but other fields such as those related to business operation. Communication plays a crucial role in many aspects of our society.
In the same way, communication is also vital in business operation. Sheoran (2012: 1) argues that the concept of business communication ought not to be ignored and underrated because it is a lifeblood of any organization. It is a common thing to hear people discuss some of the outcomes of technological advancements such as Smartphones, email accessibility and other business communication applications. Such discussions have resulted in debates among various scholars on how these technological changes have altered business communications globally. As a matter of fact, business communication is an integral part of organizational conduct enabling all the stakeholders to comprehend the nature of the operation.
At the same time, it can help an organization to put across information regarding their products and services to its customers. Sehgal (2009) highlights the fact that communication in business ought to be perceived as an act of bringing together all aspects; workers, clients, suppliers, public and other intermediaries. Therefore, business communication can help an organization both internally and externally. In this essay, I will present arguments on these major developments, their effects and challenges brought about by these developments.
Arguments will be based on facts borrowed from various sources. As earlier stated, communication is an important aspect of modern-day businesses. Krizan et al. , (2010: 96) highlights the fact that communication has an effect on relationships with customers thus; emerging as an important concept in modern organizations. It is for this reason that organizations are adopting new technologies that can improve this relationship. A better relationship with clients will have a positive effect on the success of a company (Krizan et al. , 2010: 96).
Business communication has undergone development for the last century to become more complex. Initially, communication involved the use of simple techniques such as face to face communication. Despite gradual technological advancement in the last century, major ones were seen in the final part of the nineteenth century and the offset of twentieth-century (Kushal, 2009: 71). It was during this period when telegraphs and telephones were invented. This aspect led to rapid development in information and communication technology. Many have perceived this gradual development as a transition from industrial to the information age.
The process of transition from industrial to the information age is stepwise. The first stage of business communication was characterized by oral or face to face communication while the second stage was characterized by a variety of mediums alongside oral communication such as telegraphs, post, newspapers, telephone, television and radios (Kushal, 2009: 71). The current state of business communication is in its third stage of development. The third stage of development in business communication has reduced the world to a global village.
It is characterized by the use of techniques such as e-mails, mobile phones, voice mails and internet (Kushal, 2009: 72). Developments in computer technologies have had considerable effects on business communication. Therefore, communication and information technology are inseparable. This has resulted in what is currently referred to as information and communication technologies. In fact, Van den Hooff et al. , (2005: 3) underscores the fact that the term information and communication technology is as a result of the convergence of computer technology and telecommunication.
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