The paper 'Scope Validation, Stakeholder Management" is a good example of management coursework. This is a process that involves determining the deliverables whether they meet the customer requirements and presenting them to the customer or stakeholders for a formal acceptance (Ibbs & Reginato, 2002). Scope validation is implemented through the use of audits and trials. Once the deliverables are approved, it should be documented. In case differences exist between the deliverables and the requirements, a formal document to show non-compliance is produced. When deliverables are not acceptable, change requests are made which are aimed at making deliverables meet the customer requirements. Inputs for this process are project management plan, requirements traceability matrix, requirements documentation, verified deliverables and work performance data.
The outputs are accepted deliverables, work performance information, change requests and project documents updates. Tools and techniques used are inspections and group decision-making techniques (Guide, 2001). Inputs Tools and techniques Outputs Project management plan Inspection Scope management plan Requirements Group decision making techniques Project documents updates Documentation Accepted deliverables Requirements stability matrix Work performance information Verified deliverables Change requests Work performance data Change requests Fig. 1, Scope validation (Guide, 2001) Based on the case, the project deliverable is patient Administration Solution (PAS). After the project is implemented, project validation will be carried out through the use of trials, audits and detailed testing in all functions of the system.
If the project meets the deliverables, it’ s documented. When any of the functions of PAS fails to meet the requirement of the scope, a change request is generated. RPH and the state government take the change requests since they are the main stakeholders as the users and sponsors. RPH and the state government are expected to review PAS and address the change requests.
This may involve changing the project scope or improving PAS. Stakeholder management Stakeholders management involves being able to identify people, organisations or groups that will be impacted by the project being implemented (Guide, 2001). Once completed, PAS deliverables must meet the stakeholders’ expectations for it to be accepted. The stakeholders, in this case, are; State Government, IHCS, ITPG and RPH. State government- PAS project is sponsored by the state government. The government have come up with the strategic plan to roll out the PAS system and invested funds in it. The state government main requirement is to have the project provide flexibility and convenience in the state health facilities.
The expected successful outcomes by the state governments better support for the clinical decision-making and enhanced customer satisfaction. International Health Care System (IHCS) - is the supplier of the PAS project through a government tender. IHCS have a major responsibility for implementing the PAS system across the state. IHCS specific requirement is to complete PAS and ensure that the project can meet the expectations of the stakeholders through achieving the deliverables. The specific outcomes are PAS system being able to meet the stakeholders’ requirements. Central IT Policy Group (ITPG) which is owned by the state government and operated by the Health Department is a stakeholder.
ITPG is involved with advising and coordination of the entire project. The specific requirement for the ITPG is to reduce the changes to the core PAS system to minimise the maintenance costs and make it easier for the suppliers to upgrade the system. The successful outcome for ITPG is PAS system to be implemented successfully in the state based on three main constraints that are scope, time and costs. Royal Prince Hamlet Hospital (RPH)-the hospital is playing the role of a pilot hospital where PAS was first implemented.
RPH is a user of the system since it has already used PAS. RPH specific requirement is to test the functionality of PAS and determine whether it can meet the deliverables. The successful outcome for the RPH is successful completion of PAS.