The paper "Fatnemup Pty Ltd - Non-Verbal Communication" is a perfect example of a business case study. Business communication is the exchange of information from one person to another within the organization or outside the organization (Eunson, 2007 p. 12). Communication is an important element for a business since it forms the basis of issuing instructions, receiving feedback, and exchange of ideas among other forms of communication. The success of a business depends on the quality of its communication channels that affect internal operations. An organization can capitalize on the benefits of effective communication by teaching its employees skills to improve their communication.
Relationships with investors, suppliers, and customers rely on proper communication that determines the organization’ s success in its operations. Communication is therefore crucial for the internal running of a business and its relationship with the outside world. This paper assesses non-verbal communication and listening as essential elements in improving business communication. It assesses their significance in business communication and potential benefits to Fatnemup Pty Ltd. It also offers recommendations on ways in which the company can improve its communication system through training its employees on listening skills and nonverbal communication cues. Analysis Nonverbal Communication Actions speak louder than words, which is an old adage that indicates the significance of action in communication.
Communication does not only involve words but also includes gestures, posture, eye contact, physiological responses, and touch among others. The nonverbal cues communicate a message not included in the verbal message communicated by a person. Verbal and nonverbal impressions could communicate complementary or contradictory messages. Nonverbal cues influence the interpretation of verbal information since it communicates the attitude, emotions, and opinions of the verbal communicator.
Some of the nonverbal signals are unconscious making them a reliable source of information since the communicator has not tampered with them (Hartman, 2010 p. 301).
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