The paper "Coaching and Developing People in Lloyds TSB Bank" is a perfect example of a case study on human resources Organisation development is all about recognizing the importance of people and change. People in an organisation must see the clear and present need for implementing change and appreciate the importance of the same. For instance, it is important for the organisation to focus on how best its customers can be satisfied and how effectively its competitors can be neutralized instead of thinking of the organisation as a starting point and trying to modify it.
By recognizing the need to better satisfy customers and tame competitors, an organisation is able to develop new approaches and systems to replace existing ones. Hawkins and Wright (2009) emphasise the need for organisation development by noting that the days when organisations could outsmart their rivals by simply having the best knowledge, quality or technology are gone. They further suggest in the contemporary world, having employees who get on well with each other and their customers are of critical importance (p. 1). Effective change management requires a blend of top-down and bottom-up investment.
Strong leadership is also required to ensure that the new changes are implemented, but in most cases, most directions are perceived to be initiated by the top management. Thus, to eliminate this perception, there is a need to embrace employee participation so that everyone in the organisation expresses a point in the direction of the organisation. Nevertheless, it is also important to note that too little involvement of the top management may create any implication that the management does not care. Hence, caution must be taken to ensure that there is a balance in every aspect of management (Griffin, 2006, p.
356). This paper will consider this a case study on the importance of coaching and developing people as a precursor to effective organisation management and development. The paper thus identifies the problem that affected the organisation with respect to the management and discusses how Lloyds TSB Bank came up with a solution to ensure effective management and communication within its various departments.
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