The paper "Marketing Intelligent Systems Using Soft Computing" is a wonderful example of a Marketing Case Study. Apparently, the customer is the most important stakeholder in any business corporation. The main reason why businesses exist is because of the customer. Many gurus in business management have described the customer as the backbone of the organization. Without the customer, there would have been no need for trading. It is for this reason that the marketing department of the organization needs to be strengthened in such a way that the business relationships that a business has with its customers can be made intact.
With the customer relationships strong, the organization will no doubt be stable since it will be assured of stable market for its product (Duche 2002). It is of primary importance to note that retail business is one volatile venture that calls for strategic decisions so as to maintain its customers. Noteworthy is the reality that technology is an inevitable aspect of all organizational processes. Marketing and customer relations are among the most crucial parts of an organization. The two functions are becoming accepted in many organizations in the world today.
With the organizations adopting such technology, automation is becoming a popular trend. This paper seeks to explain the place of Automated CRM in modern organizations, with primary reference to GlaxoSmithKline and two of its main competitors Pfizer and AstraZeneca. Customer Relationships Management Customer Relationship Management (CRM) is a concept employed by marketers to ensure the organization maintains its customers. As a marketing assistant, there are many things that one would do to improve customer relationships as a way of making the customer not just a consumer, but a sales driver (Pride & Ferrell 2006).
Marketing is a primary function of the business, especially in today’ s world, where competition is high in all sectors of the economy. A marketing manager would, therefore, endeavor to inform the entire marketing department and the whole organizational management by extension, those customer relationships are based on the way in which the organization treats and categorizes its employees. The manner in which the organization responds to the needs of the customer is primarily important. Similarly, the marketing manager would endeavor to explore the various marketing strategies that can make the organization acquire new clients while maintaining old clients (Bergeron 2002).
Customer relationships Management has its roots in email marketing an older concept associated with e-commerce. Case study organizations: GSK, AstraZeneca, and Pfizer Apparently, GSK, Pfizer and AstraZeneca are the biggest organizations in the pharmaceutical industry. The organizations have been described variously as the fiercest of all competitors in the industry of pharmaceuticals. The 2012 CEO reports on strategy and social responsibility indicate that the organizations are substantially different due to the fact that their aims are different ad that their strategies endeavor to achieve different things.
The strategies of the companies were substantially different, yet similar to a big extent. This is to say that the strategies of the companies can be compared and contrasted to a big extent. Strategic objectives are those aims that an organization seeks to achieve, in order to realize the long term endeavors. The organizations have prominently embraced CRM as one of the key tools for achieving customer loyalty and positive relations (Jenster et al 2009).
The companies, which are all multinational, have adopted different approaches to the concept of CRM, and this has enabled them to come up with innovative ways of coming up with proper communication channels and feedback structures.
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Link to company report: http://www.gsk.com/content/dam/gsk/globals/documents/pdf/GSK-Annual-Report-2012.pdf