Essays on Commercial Hospitality and Hospitality to the Home Coursework

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The paper "Commercial Hospitality and Hospitality to the Home" is a great example of business coursework. Different kinds of literature have offered a different definition of commercial hospitality. According to Lashley (2008), hospitality can be described as the relationship between a guest and the host where an individual is offered reception, entertainment, care and kindness. Hospitality is considered a social and commercial service. In the tourism industry perspective, hospitality involves a concurrent human exchange which is offered voluntarily to enhance the needs and wants of the people involved through offering services such as entertainment, accommodation and food (Kim and Moon, 2009).

The hospitality industry consists of numerous fields such as transportation, restaurant, event planning, etc. Today, hospitality is less associated with protection and more directed towards etiquette and entertainment. Nevertheless, it still involves care and respect for guests by providing them with what they want and treating them equally. According to Thio (2005), hospitality is a three-dimensional phenomenon; social, private and commercial. Whether private or commercial, hospitality should involve clear communication between host and guests. This essay will offer arguments to discuss whether commercial hospitality is an extension of hospitality to the home.

The paper will suggest that commercial hospitality and hospitality in the home have common themes and therefore, commercial hospitality is more than an extension of hospitality the home. Hospitality can be defined in terms of three main domains; social, domestic and commercial (Thio, 2005). Social hospitality involves offering services to guests while considering the cultural obligations and the customs employed by the host establishment. Commercial hospitality involves offering services to guests as an obligation for monetary exchange.

On the other hand, private or domestic hospitality involves offering a memorable experience in order to satisfy the emotional and functional needs of visitors (Lashley, 2008). Many companies have focussed on offering hospitality services based on monetary exchange rather than the emotional or functional dimension. This puts the values of commercial hospitality over other important values. According to Barsky and Nash (2002), offering hospitality services by only focussing on the functionality dimensions involves the provision of basic needs of guests such as accommodation and food without putting emphasis on other needs. Lashley (2008) differentiate between commercial hospitality and hospitality to the home.

Commercial hospitality is considered a formal way of offering services to guests as a repay for monetary exchange. These services are offered in institutions like hotels and restaurants that are typically impersonal. On the other hand, hospitality to the home is concerned with offering effective services to guests that make them feel homely (Thio, 2005). Historically, commercial hospitality has been focussed more on offering impersonal services for financial exchange, making it very different from hospitality in the home. It was a form of hospitality where services such as accommodation and food were offered without any interaction between the host and the visitors (Ariffin and Maghzi, 2012).

This suggested that it did not involve hospitableness which is part of hospitality in the home. However, commercial hospitality has evolved over time with a breadth in its definition (O’ Connor, 2005). Commercial hospitality can be able to incorporate both social and domestic concepts in its operations. It can become more about offering services to guests while at the same time establishing a great host-guest relationship.

References

Ariffin, A. A & Maghzi, A 2012, A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors. International Journal of Hospitality Management, vol. 31, pp. 191-198.

Barsky, J & Nash, L 2002, Evoking Emotion: Affective Keys to Hotel Loyalty. Cornell Hotel and Restaurant Administration Quarterly, vol. 43, no. 1, pp. 39-46.

Domenico, M & Lynch, P 2007, Host/Guest Encounters in the Commercial Home. Diurnal of Business Management, 3(26), pp. 321-338.

Kim, W. G & Moon, Y. J 2009, Customers’ cognitive, emotional, and actionable response to the services cape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management, vol. 28, pp. 144-156.

Lashley, C 2008, Studying Hospitality: Insights from Social Sciences. Scandinavian Journal of Hospitality and Tourism, vol. 8, no. 1, pp. 69-84.

Lovitt, R 2011, Extended-Stay hotels a home away from home, Viewed 14th August 2017 from http://www.nbcnews.com/id/41297302/ns/travel-business_travel/t/extended-stay-hotels-home-away-home/

Nameghi, E.M 2013, The Relationship between Private Domain and Commercial Domain of Hospitality in Airlines: Employing Partial Least Square Technique. International Journal of Marketing Studies, vol. 2, no. 5, pp. 102-110.

O’Connor, D 2005, Towards a new interpretation of hospitality. International Journal of Contemporary Hospitality Management, vol. 17, no. 3, pp. 267-271.

O’Gorman, K 2009, Origins of the Commercial Hospitality Industry. From the Fanciful to Factual. International Journal of Contemporary Hospitality Management, vol. 7, no. 21, pp. 777-790.

Thio, S 2005, Understanding Hospitality Activities: Social, Private and Commercial Domain. Journal of Hotel Management, vol. 1, no. 1, pp. 1-5.

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