The paper "Importance to Facilitate Continuous Improvement" is a perfect example of a management assignment. I will put emphasis on planning and organization features in a number of facets of the quality improvement process. This will take form of developing a clear long-term approach for Total Quality Management (TQM) which is integrated with other strategies such as operation and human resources, information technology, and the business plans of the organization, and of building products, and service quality into designs and processes, developing prevention-based activities and putting quality assurance procedures into place which facilitate closed-loop corrective action.
Similarly, planning the approach to be taken to the effective use of quality systems, procedures, and quality management tools and techniques, in the context of the overall strategy is important, as is developing the organization and infrastructure to support the improvement activities and pursuing standardization, systemization, and simplification of work instructions, procedures and systems. I will also apply the use of quality management tools and techniques in order to support and develop a process of continuous quality improvement. I will use the tools and techniques to facilitate improvement and integrate into the routine operation of the business.
I will develop a route map for the tools and techniques to aid get the processes of improvement initiation, and also make the employees use them by involving them and letting them feel that they are making a contribution, and enhancing quality awareness, and making a change in behavior and attitude, and also encouraging the successful conclusion of projects. One of the quality management tools that I will enhance is employee education. Employees should be provided with the level of training and education to improve their general awareness of quality management concepts, skills, and attitudes are appropriate and suited to the continuous improvement philosophy; and it also provides a common language throughout the business.
A formal program of education and training needs will be planned and provided on a timely and regular basis to enable them to cope with the increasingly complex problems. I will also make available the means of suggestion schemes to various forms of teamwork and consider the broad achievement of employee’ s interests, participation and contribution in the process of quality improvement, and also seeking and listening to their views by acting upon their suggestions.
Consideration needs will be given to the operating characteristics of the employed teams, how they fit into the organization structure and the roles of the member, team leader, sponsor, and facilitator. TQM will also stress the need to recognize positive performance and achievement and celebrate and reward success (Ihlen 2009). This will need to be constantly encouraged through active communication. Measurement and feedback need to be made continually against a series of key results indicators, both internally and externally.
The latter is the most vital as they relate to consumer perceptions of product and services improvement. The indicators should be developed from existing business measures, external (functional and competitive), and internal benchmarking, as well as customer surveys and other means of external input. This will enable progress and feedback to be assessed against a roadmap or checkpoint(s). From these measurements, action plans will be developed to meet objectives and to identify the bridge gaps.