The paper "FedEx Corporation - Total Quality Management" is a good example of a business case study. FedEx Corporation is of the leading firms in the air transport industry. The company has been able to maintain its high status in the air industry due to its ability to consistently increasing the range of products and services that it offers to its clients. Other companies involved in the transport of cargo in the air transport include FedEx Express, UPS, Airborne Express and the U. S postal service. The activities of these companies are controlled by the Federal Aviation Act and the Federal Communications Act.
The firm was founded by Frederick W. Smith initially as an air cargo firm that concentrated in overnight parcel delivery on a door-to-door pattern using its own planes. The strategy employed by the firm involved collecting all the packages to one central point after which they were sorted out and redistributed to their owners. The packages would be transported by trucks to their destinations. The initial financing of the company was done through loans and equity investment that Smith sought from investors.
Smith raised $72 million that enabled the firm to begin transporting parcels from 13 airports in 1973. Although the firm was threatened by bankruptcy after a year of its operation, Smith was able to raise an additional $11 million that put the firm back to its feet in 1976. Smith was able to raise these amounts of money due to his ability to impress investors. During the Arab oil impediment, Smith was able to get more funds from investors. He even proceeded to lobby for the deregulation of the Civil Aeronautics Board ruled that prevented FedEx Express from using larger aircraft in service delivery.
Smith became the chairman, head and CEO of FedEx of Corporation after the former President Art Bass left together with five former vice-presidents. The firm is at the present led by David J. Bronczek and employs around 96,000 permanent full time employs and 53,000 permanent part-time employees. The firm’ s mission is to produce huge financial returns for its shareholders as it services it, clients, with the best quality services possible. The firm’ s general strategic plan is based on principles such as extending the strength of its brand name, leveraging a reasonable focus of competitive differentiation and offering a single point of access to clients for sales, customer service and automation systems.
The plan is aimed at generating an additional volume of its services, attracting new ventures for small and medium-sized clients, establish new revenue streams, utilize e-commerce and offer appropriate supply chain solutions. Other firms that compose the FedEx Corporation include FedEx logics, FedEx Custom Critical, FedEx Trade Networks and Viking. The firm has five headquarters located in various countries in the world.
The firm’ s operations are aided by a satellite and telephone network called COSMOS. The network offers proof of delivery data an electronically re-produced airbill for the clients. At the present, the firm offers overnight delivery services such as FedEx First, FedEx Priority and FedEx Standard Overnight. Some of the acquisitions that the firm has made include purchases of assets in Island Courier Companies, East-West Couriers, LTD, Yuill Courier Services, LTD and Transport group Alvarcht. Some of the major competitors in the industry include UPS that offers transportation services for small parcels and U. S portal Services that competes in the overnight parcel delivery.
The firm has excellent human resource and programs policies that assist in achieving its objects.
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