Essays on WFL Hotel Problems Case Study

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The paper "WFL Hotel Problems " is a perfect example of a business case study. WFL is a Hotel that is based in Hobart and has been in operation for the last 40 years. The management has put in place measures to ensure that the needs of the customers are met. Improvements have been made over the years in the key areas for the purposes of ensuring that the needs of the customers are met. The Hotel Industry in the country is quite competitive and hence the need for continuous improvements.

Meeting the needs of the customers is important in ensuring that an organization is able to retain as well as attract new customers (Segal, 2011). WFL is mainly dependant on tourists as well as clients from India and China. The ability of the hotel to operate for a long period of time is an indication that it has a wide customer. The data also indicates that the hotel is facing some growth and development. The hotel however has some weaknesses and problems that need to be solved so as to enhance its position in the market.

There are also various opportunities that can be utilized by the company in order to deal with the problems. The paper thus discusses the problems as well as opportunities for improvement together with their ranking. Discussion Problems WFL has faced various general problems as well as problems that are specific to the logistics perspectives, data management perspectives and ICT strategic perspectives. The hotel staffs in charge of the management usually carry out inspections after a few months. This may affect the hotel as some of the customers have already complained about the quality of the rooms.

The frequency of carrying out inspections is too long at the hotel. The hotel has received complaints that some of the rooms are too old and others are not soundproof. Such problems can be traced to the frequency of the maintenance at the hotel. The public transport is located far from the hotel and hence hindering the visit by the customers who do not have their own vehicles. The hotel also lacks a vehicle that can be used to drop or pick the customers from the bus stop which is located about 600 meters away.

the clients.


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