Essays on Interpersonal Communication, Internal Staff Communication Coursework

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The paper 'Interpersonal Communication, Internal Staff Communication" is a good example of business coursework. Interpersonal communication performs a critical role. The interaction between and among people in the daily life duties is basically an example of interpersonal communication, and interpersonal communication is either consciously or unconsciously used in almost every situation of daily lives and places, such as homes, school, social gathering etc. The role of communication is basically to define the intent or perception of individuals towards others or about themselves through the building of a positive platform through which ideas can be clearly and thoughtfully communicated (Van de Ven, 1974). Interpersonal communication can be generally defined as a transactional process that happens when two or more people use either verbal and non-verbal messages to either create or influence an understanding of each other in an interaction.

According to (Adler, 2002)The key idea behind interpersonal communication is the need for creating, clarifying, influencing and understanding each other’ s cue are the key concepts that distinguish interpersonal communication from other forms of communication. It basically informs the concerned parties striving to achieve a common page. According to (Brownell, 1992) the communication is transactional: involving a simultaneous the sending and receiving messages.

Verbal communication remains as the widely used form of interpersonal communication. The use of verbal communication or language is basically the best means of expressing thoughts, ideas, and feelings. In interpersonal communication, language is used to define explain ideas (Dwyer, 1993). Other than verbal, non- verbal communication plays also a vital role when direct physical contact communication is involved. These are manifested in the form of actions that can be interpreted as involuntary actions such as; vocal qualities (change of tones), hand and bodily actions, facial expressions.

These verbal actions and motions vary by region and culture can convey a message without the words. While conversing while conveying a message, an individual can be able to control the communication flow through facial expression gas, gestures, eye contact, posture etc. in most cases; some of the actions of the non-verbal form of communication are subconscious and are perceived differently by gender and culture. In summary interpersonal communication are the modes in which relationships are formed, maintained and altered (Krizan, 2002). Key elements of interpersonal Communication The components of the interpersonal communication include the source of the information, the message communicated, the channel used to convey the message, receiver (intended destination), feedback from the receiver, and the context. Source: This refers to the person who harbors the feeling, idea or intent that he wishes to express to another person.

The thought of the best means of expressing oneself while communicating is called encoding. This is basically a process of assembling the thoughts, ideas and feelings, into both verbal (words) and nonverbal (actions) cues.

Encoding thus is a deliberate act of thinking about one's goals and the most appropriate means to meet the objective through communication. For instance, when one thinks of how he will convey a certain message to another person without the message being perceived in a wrong way (Timm, 1980). Receiver: This refers to the person listening to the conveyed message. He is tasked with the obligation of decoding the communicated message. Decoding process basically refers to the process of evaluating and interpreting the other person message through the building of sense out the relayed message.

This involves interpreting both the verbal (words) and non-verbal involuntary actions such as facial expressions, gestures and other forms of body language (Walton, 2004). Message: This refers to the communicated information from the sender to the receiver.

REFERENCES

Adler, R. &. ( 2002). Communicating at work (7th ed.). New York : McGraw-Hill.

Bamporiki, A. S. (2010). the impact of internal communication on guest satisfaction in hospitality establishments in cape town. Cape Town: Cape Peninsula University of Technology.

Brownell, J. (1992). Hospitality managers’ Internal communication practices. International of Hospitality .

Dwyer, J. (1993). The Business Communication handbook (3rd ed.). New York: Prentice Hall.

Gilmore, A. (2003). Service Marketing and Management.. London: SAGE publication Ltd.

Hughes, J. (1999.). The use of case studies to enhance diversity management effectiveness. Council for Hospitality Research Conference. University of Surrey .

Krizan, A. M. (2002). .Business Communication (5th ed. Ohio: South-Western.

Sigband, N. B. (1994). Internal communication for managers. International Thomson .

Sundar.P. (2001). Guest satisfaction through employee satisfaction. Retrieved August 26, 2013, from http://www.expresshospitality.com/20080430/management08.shtml.

Timm, P. &. (1980). Managerial communication (3rd ed.). . New Jersey: Prentice-Hall.

Van de Ven, A. (. (1974). Group decision making and effectiveness: An experimental study. . Kent, OH: Kent State: Kent State University Press.

Walton, S. &. (2004). Communication principles: A modular approach. Sydney: Prentice-Hall.

Wolvin, A. D. (1994). Internal communication in the hospitality industry. . International Journal of Hospitality Management.

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