The paper "A Proposed KMS Model for E-Banking at the National Bank of Elbonia" is a wonderful example of a case study on management. In this knowledge society (Lytras, 2009), it is not enough for organizations to invest intangible assets. Knowledge management (KM) has become a central element in the competitive strategies of business enterprises and organizations (Rasoulinezhad, 2011). Even in the domain of KM, traditional systems are no longer tenable and businesses innovatively upgrade their knowledge systems to meet the ever-changing market demands. A case in point is the e-Banking initiative at the National bank of Elbonia (NBE) in which self-service digitalized solutions are to replacing traditional customer services.
This paper proposes an appropriate knowledge management system (KMS) for this endeavor. Benefits of a working KMS include business globalization, leaner, and more efficient organizations, corporate memory and technological flexibility. After stating the importance of this project, the paper analyses knowledge needs for the NBE initiative. This is followed by a discussion on the basic functions and features of KMS. The paper then proposes a KMS architecture for the bank’ s initiative. Finally, a brief critique of knowledge forms identified in the proposed design is presented. Significance of KMS to an organization Stewart (2000) suggests that to retain valuable knowledge, intellectual assets should be identified and legacy materials produced and stored in a manner that makes retrieval and reuse possible and useful.
When tangible byproducts of knowledge flow from an individual to another, and among community members, and get back to the organization, they constitute learned lessons, corporate memory, and best practices. KMS has been seen as a systematic strategy for managing and using information so as to institute a continuous knowledge flow to the right person at the right time as this enables efficiency and effectiveness in decision making in everyday business (Goff and Jones, 2003).
However, the most important aim of KM is to ensure that knowledge is leveraged to the advantage of an organization (Niclos, 2000).
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