The paper “ Knowledge Management Techniques for the Comic Book Store” is a thoughtful example of the case study on management. The Comic Book Store is in need of a digital catalog or website to enable it conducts business well and requires first to conduct a knowledge audit. However, how prepared is the organization? We need to assess its readiness to exercise by considering its maturity, viability, holistic, and self-awareness to ascertain this. These are the aspects of the organization and not its leadership or individual persons. 1.1.1 MatureIn terms of maturity, the Comic Book Store is mature given that it has been in existence for long and it is now in third ownership by Bernice.
The company has a locatable structure evidenced in its customer base who engages in a transaction with the organization through online and contacts. 1.1.2 ViableThe organization is currently viable as the business continues to improve. It has been promised a large order by an art-gallery which will help boost the business further. Chances of the organization surviving after putting knowledge management (KM) in place are high because its services will improve. 1.1.3 HolisticI consider the organization holistic and its interaction with the environment is clear.
The organization not only assembles but also sells collections to customers in various regions. Through these interactions, the organization is able to operate and continue to exist. 1.1.4 Self-awareThe fact that the organization is identifiable implies that has self-awareness. There is clear and well understood information about the Comic Book Store, especially concerning its operations. The organization also understands its role that involves assembly and selling of collections. 1.2 Investigator preparedness in undertaking knowledge auditAs an investigator, I believe that I am ready and prepared to conduct the knowledge audit for this organization.
First, I have the expertise required to conduct the audit successfully. I have conducted various knowledge audits before in mature organizations with a focus on various areas of knowledge management very successfully. Thus, I can identify the need for knowledge management more comfortably. The Ontological knowledge structure I have developed in other areas will help facilitate the knowledge audit in the organization. Through repeated interactions with knowledge audit experts, I came to realize that it is important to the factors that lead to the decision-making process.
Thus, although I do not domain knowledge in this area, I will use my experiences to understand the interdependency of concepts and properties in this area to facilitate problem-solving. However, I have some background knowledge in graphic novels, especially in comics and thematic collections. My opinion is that the knowledge audit will be successful given that the organization is prepared and so the organization and I should go ahead and develop the digital catalog or website.
I have acquired knowledge in this field by learning through various mechanisms that exist in society. Watching business news and reading articles have really influenced my understanding of a knowledge audit. Thus, I am confident of my preparedness to conduct the exercise in the organization. However, I need to research more on the area of ontological structure related to this particular case so I can increase the momentum of the knowledge audit.
Adelman, L., & Riedel, S. L. (2012). Handbook for evaluating knowledge-based systems: Conceptual framework and compendium of methods. Springer Publishing Company, Incorporated.
Amran, N. M. (2010, November Monday). IT Infrastructure : Hardware and Software. Retrieved March 26, 2014, from Management Information Systems (MIS): http://nadyameivira.blogspot.com/2010/11/it-infrastructure-hardware-and-software.html
Clemmons, R.M. (2002). The complete idiot’s guide to knowledge management, Madison, WI: CWL Publishing Enterprises.
Dalkir, K. (2013). Knowledge management in theory and practice. Routledge.
Glick, B. (2010). The infrastructure challenges for IT managers - by IT managers. Retrieved 26 Wednesday , 2014, from Computer Weekly: http://www.computerweekly.com/blogs/editors-blog/2010/02/the-infrastructure-challenges.html
Glick, B. (2012). Does outsourcing work? Does anyone actually know? Retrieved 3 26, 2014, from Computer Weekly: http://www.computerweekly.com/blogs/editors-blog/2012/12/does-outsourcing-work-does-any.html
Gourova, E. L. I. S. S. A. V. E. T. A., Antonova, A. L. B. E. N. A., & Todorova, Y. A. N. K. A. (2009). Knowledge audit concepts, processes and practice. WSEAS Transactions on Business and Economics, 12(6), 605-619.
Harris, R. (2008). IT Infrastructure Problems for Asset Management. Raleigh: North Carolina State University.
Hislop, D. (2013). Knowledge management in organizations: A critical introduction. Oxford University Press.
Hylton, A. (2002). Measuring & assessing knowledge-value & the pivotal role of the knowledge audit. London: Hylton Associates.
Liebowitz, J. (2006). Strategic intelligence: business intelligence, competitive intelligence, and knowledge management. CRC Press.
MaCcaine, M. (2013, 9 23). IT Infrastructure: Computer Hardware. Retrieved March 26, 2014, from IT Infrastructure: Computer Hardware: http://cs.furman.edu/~pbatchelor/mis/Slides/Infrastructure%20Hardware%20and%20Software%20Week%202.pdf
Maier, R., & Hädrich, T. (2011). Knowledge Management Systems.
Ruparelia, N. B. (2010). Software development lifecycle models. ACM SIGSOFT Software Engineering Notes, 35(3), 8-13.
Skyrme, D. (2002). How to develop a successful KM strategy. David J. Skyrme Associates.
Wiig, K. (2012). People-focused knowledge management. Routledge.