The paper "Problems at the Western Australian Police Communication " is a great example of a management case study. As the world gets to levels of development which were unimaginable just a few decades ago, there have arisen problems which have lived a little bit unbearable for many people. This problem is usually by one small word 'stress'. With the latest developments, the number of stressors has increased by the power of the exponent. This phenomenon known as stress refers to a concept which could negatively affect a well being; mentally and physically.
It has been widely acknowledged that different professions involve different levels of stress. Members of the disciplined forces and specifically the police find themselves exposed to stress almost each and every day they are at work. There is a heavy amount of stress which is expressed at the Communication Centres. Stress could be described as a concept which is somehow abstract and there is no agreement as to what exactly constitutes stress. However, there is concurrence that there are many negative results of stress and which ought to be dealt with decisively.
Stress manifests itself in a number of ways such as back pains and strange illnesses. There is a need for a change in the management so as to stem the negative consequences of stress. Keywords: Management, Stress, Change Introduction Police Operations Call Centres could be termed as the nerve centres of any police force the world over. The men and women in the uniform form an indispensable part of the society. The police call centres are daily inundated with phone calls whose subject matter ranges from the most mundane things to matters of life and death (Carnal, 2007, p. 26).
It is critical therefore that the calls do work twenty-four hours a day, seven days a week otherwise there are many things that would go wrong. Members of the public make calls to the police to make enquiries. Police have to take up the role of psychologists when dealing with cases of people who are tempted to commit suicide and hence such officers have to dissuade potential suicide victims to abandon their plans. Police operations are heavy, if not entirely, dependent on proper communication (Bolman & Deal, 2008, p. 19).
It is difficult to find a ratio of police to the population which is favourable and inevitably working at the call centres takes its toll on the concerned officers. This paper is aimed to identify the people who are on the mission of ensuring that Western Australian Police Communications get a change for the better. The paper also seeks to identify problems at the Western Australian Police Communication and the final goal is to develop interventions which would adequately address the problems identified with the Call Centres. Discussion The task is to diagnose the organisation using Bolman and Deal's reframing and develop a set of recommendations as to what needs to change and how this change should be developed and implemented. Forces for change at the WA Police Communications It is an accepted phenomenon that change is the only constant.
It is important that any organisation must change if it has to survive the changing and at times turbulent times which dictate that such change should take place. Failure to conform to the modern trends leaves an organization vulnerable and hence it either becomes unproductive or even obsolete.
Driving forces refers to the situations or events whose occurrences have a positive or a negative impact on the operations of an organisation. Driving forces can be classified into two which are internal and external driving forces (Sharma, 2007, p. 24). Internal driving forces refer to situations which occur within the organisation and they are controlled by the organisation. External driving forces, on the other hand, external driving forces refer to events or situations external to an organisation which the organisation has no control over but inadvertently affect the direction that such an organisation takes.
Change is bound to occur either by the presence of one set or both driving forces. With reference to the Western Australian Police Operation Centre, there are many driving forces for change and which should not be ignored if the force is to remain relevant in its quest to offer the best services to the populace.
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