What Are Bureaucratic Controls - Coursework Example

BURЕАUСRАTIС СОNTRОLS AND WAYS THAT BURЕАUСRАTIС СОNTRОLS СHАNGЕD WITH THЕ DЕVЕLОРMЕNT ОF MОDЕRN MАNАGЕMЕNT TЕСHNIQUЕS Name. Class. Date BURЕАUСRАTIС СОNTRОLS Introduction Bureaucratic control has been defined as a set of rules and regulation that provides guidelines and procedures in directing the behavior of individual in order to function in a controllable way (Williamson, 1997). These controls involve the establishment of rules and regulation that enable an organization to manage its operation where communication is a challenge. Despite communication being a hindrance in many management organizations, these rules and regulation provide a condition that enable and restricts the behavior of an individual to function correctly without any error. Management organization had to take into consideration of the new rules and regulation to impact positively on their organizational performance. Keywords: rules and regulation, behavior, management organization. WАYS IN WHICH BURЕАUСRАTIС СОNTRОLS СHАNGЕD WITH THЕ DЕVЕLОРMЕNT ОF MОDЕRN MАNАGЕMЕNT TЕСHNIQUЕS The introduction of knowledge management has impacted a lot on the way bureaucratic controls works. Knowledge management is the process where various department or people are involved in any business project. This idea seeks to eliminate works that can be done through teamwork of which a specific person was given to tackle it alone. This proves that ideas generated by a team are more useful than to that of a single individual. Bureaucratic control therefore has led to growth of knowledge management in many organizations today. The rules and regulations assist in providing a way to carry out teamwork research and other activities that earlier on were only responsibly carried out by an individual person (Cherrington, 1980). Managers should adopt this process to produce high level of ideas among its employees working on team. In the modern management organization, departments are linked together and they interact regularly. It is evident that bureaucratic controls have changed with the development of knowledge management as a modern technique in management. Many organizations have got hierarchical order of its management in which many of the middle level management had to be removed as a result of downsizing in the organization. In modern management, leadership is viewed as an inspiration compared to the autocratic nature of the olden management where rules and regulations had a lot of power for the top management. Bureaucratic control therefore had to change with the changing nature of the leadership style in management. Manager are to adopt the policy of being inspirational leaders to offer guidance to their employees rather than having authority in dictating what to be done. Removing middle level managements will lower the barriers for low profile workers to be able to relate well with the top management of the organization. This process will ensure better interaction within the organization. Many of the current management organizations have rectified their bureaucratic control to make its rules and regulation more applicable and suiting to the current types of management techniques. In the modern management organization, many organizations have created a worker training program where all their employees undergo training session to improve their level of efficiency in the organization. In comparison to the earlier management there were no training sessions available at the organization. Rules and regulation did not provide a state for worker training sessions for employees in the organization. The bureaucratic control that guides these management organizations has therefore led to development of modern management practices in many organizations. Gee, Lanckshear and Hull (1996) according to their new book, acknowledged that a good reputation for quality work will increase the efficiency of management. This is attributed to the current trend that has affected organizations globally. Considerations of these rules are therefore subjected to correction by amending them in to stipulate the principle of worker training. Managers should adopt this principle and offer training practices to its employees so that they can improve competition level with other management organizations in the world. Introduction of trade unions has also been a modern change in which workers are allowed to form and join trade unions that advocates for their rights as employees. Bureaucratic control had to change and provide exemption to the new strategies being put in place and accommodate trade unions. Workers were not allowed to join trade unions hence with the introduction of new labor laws that affected globally it forced many management organizations to allow their employees to participate in trade unions. It was a serious offence for a worker to participate in trade unions as they would waste a lot of organizational work time while attending to these trade unions. Organization rules and regulation therefore had to change to accommodate new laws for trade unions. Workers were now allowed to join trade unions where their rights were advocated. Workers became aware of their rights as they participating in management organizational work globally. Organizational belief that consistency has value has now changed in today’s modern management techniques. Consistency is very important in product development and lack of clear reason in changing it there are consequences. But, consistency in decision making can be hindrance to achieve good quality of products and even satisfying customers. Bureaucratic control therefore has changed management belief of consistency. Rules and regulation provides clear strategy in developing a product that will satisfy the customer. Product mix strategy has been developed in order to come up with products that can easily satisfy customer needs. Management decisions are nowadays not consistency so to give way to any information that will lead to development of better product and take market share (Harrison, (2003). It was observed that many of the barriers to damage quality level and customer satisfaction came up as a result of these bureaucratic controls as an idea of consistency in the organization. Bureaucratic control has therefore changed with the modern management techniques in all organization. Changes are taken into consideration to improve quality and also satisfy customer wants. The value of consistency has been neglected in many management organizations today. Bureaucratic control has changed in modern management through implementation of management functions. Functions such as controlling and planning had been undertaken by management. In order to achieve quality of a product, much of controlling, planning, responding and reacting should be done by people who do not manage and direct others but only sees customer needs to satisfy them. Rules and regulation have provided a guideline in directing the flow of management responses that affect the functions of management. Nowadays there are frontline people employed to foresee all the functions through controlling and planning of management activities. Organizational managers have paved way in implementation of this new style of management through frontline people who will foresee all customer satisfaction needs as part of management function. It is clear that bureaucratic control has nurtured improvement of management function in the modern day compared to earlier times where all duties were carried out by the managers themselves, and they would not understand customer satisfaction better than the current frontline people. Trust in organization has changed in the modern management system. Managers can now rely on their workers ideas in running the activities of the organization. Workers nowadays can freely share information with the top management. This is due to the trust top managers take into consideration about their workers. Workers are allowed to take part in making organizational decisions. Workers participating in organizational decision making process have been a current trend for many organizations to include them. Rules and regulation guidelines only stated that part of the top level management were the only one responsible in making decisions regarding the affairs of the organization (Bernstein, 1997).. The introduction of trade unions advocated for changes in workers treatment in the organizations. This therefore led to the adoption of new rules that encouraged workers to participate in organizational decision making. Bureaucratic controls that were in place had to changed to accommodate the new principle where workers were not part of decision making process in the managerial organizations. In modern management, managers take into considerations the views of their workers. Bureaucratic controls have also changed in the modern management through six stigma. Six stigma is a measure of quality of organizational products that’s aims to reduce imperfection or defects elimination. Management organizations have to correct products defects to be able to meet customer satisfaction. This process was not available in the bureaucratic control since monopoly of business activities was in place (Carey, 1995). Managers had to take consideration and modify rules and regulations that will enable them to exercise six stigma processes. They are using this process to reveal the defects obtained in their product market in order to satisfy their customers. This process therefore shows how bureaucratic controls have changed in the modern day management systems in many organizations. The introduction of total quality management technique marked a new era in bureaucratic control in management. Management organizations use this technique to reach on business plans that the organization tends to pursue using quality internal controls on the various departments it has. Total quality management techniques encourage departmental participation and cooperation (Davis, 1996). Hence, bureaucratic controls have changed with the development of modern management techniques that render rules and regulations governing behavior of departments not applicable. The rules and regulation therefore had to change to provide a way for departments to participate and corporate fully. Managers are now encouraged to support total quality management techniques to boast organizational development globally. Management concepts have changed a lot in a way that all groups of individual are more important. In the past, top managers in an organization were seen as the important persons only. Common workers who were employed at the lowest level of job were not recognized. But in today’s modern management, all workers are classified as important members in providing duties. Through the establishment of trade union, the rights of workers were advocated hence they were recognized in improving the service delivery helplessly. Rules and regulation were enacted again to advocate for equality among all workers. Managers treating workers equal and fairly in their organization enjoy quick advancement in development. Conclusion Bureaucratic controls have been seen providing a direct strategy for many managerial organizations in the world today. Rules and regulations have been subjected to changes to put in place all the modern management techniques available. For organization to compete effectively, it should implement all new techniques being used in the world today. Winning a market share for a business transaction is the key reason in adopting new ways and techniques to hold market share. Worker participation in decision making process has to be viewed as the main target in knowing workers idea to improve working condition. Managers are encouraged to review all bureaucratic controls and implement them according to the modern management techniques that are currently on use in the world. References Harrison, S. K. and Smith, C. W., (2003). Neo-bureaucracy and public management: A study of Competition and change. Vol. 7(4), pp. 243-54 Bernstein, P., (1997). 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