Department of Transportation in Abu Dhabi - Case Study Example

DEPARTMENT OF TRANSPORTATION IN ABU DHABI Department of Transportation in Abu Dhabi Author Author’s Affiliation Date Table of Contents 1. Introduction about the Industry 4 1.1 Government Regulatory Environment- Ports & Transportation 4 1.1.1 Ministry of Public Works 5 1.1.2 General Civil Aviation Authority 5 1.1.3 National Transport Authority 5 1.1.4 Critical National Infrastructure Authority 6 2. Department of Transportation in Abu Dhabi 6 2.1 Vision 7 2.2 Mission 7 3. Objective of the Study 7 3.1 Nature of the Data 7 4. Key Quality Process 7 4.1 Flowchart for the Quality Process 8 5. Analysis of the Quality Process 9 6. Conclusion 10 1. Introduction about the Industry UAE has been positioned 1st locally and 11th internationally as far as the accessibility and nature of transport framework by the Global Enabling Trade Report 2014. Transport framework on upward way: incomes USD 8.1 bn in 2014, ascending at a yearly normal rate of 8.5% (Margareta D. H., Thierry G. and Sean D., 2014). The Region of United Arab Emirates is occupied with a fiery movement to build up its transportation and ports foundation with an ultimate aim to support the nation's status as a crucial center and equipped it with the tools of quality in the worldwide logistics store network (Bener, A., Abu-Zidan, F. M., Bensiali, A. K., Al-Mulla, A. A., & Jadaan, K. S., 2003: Hall, C. M., 2002). Additionally, this framework of advancement acts as key component which is helping the nation in progressing and widening its economy and in this way there will be lesser dependence on oil and gas reserves. Indeed, to purse such framework the authority has actualized a few thorough monetary arrangements prominently the Vision of UAE 2021, Dubai's Vision 2015 and Vision of Abu Dhabi 2030. The purpose of these three visions will be to command a forceful calendar in order to bring advancement in the nation's property, water and air infrastructure. Throughout a decade, the U.A.E. is anticipated to become the host of the world's biggest air travelers which work through Dubai. Such numbers of air travellers are also joined with the nations of Gulf Cooperation Council, also known as GCC, by means of a provincial rail route framework, and to propel its status as a worldwide business port-of-call (US-UAE Business Council, 2012). 1.1 Government Regulatory Environment- Ports & Transportation There are four organizations which are managing the framework of the transportation and ports of U.A.E. at the government level. Moreover, there are plans for a fifth government authority and the purpose of that authority will to control the railroad part of U.A.E. and this plan is in the process. 1.1.1 Ministry of Public Works The Ministry of Public Works was built up in the year of 1972 just after the union of the seven emirates. The head-quarter of Ministry of Public Works is in Abu Dhabi and the function of this authority is to arrange and also to create such ventures which are related to the government streets and ports. The President of the U.A.E’s Higher Committee Airports Security and Common Seaports and the Minister of Public Works is His Majesty Sheik Hamdan bin Mubarak Al Nahyan (Ministry of Public Works, 2015). 1.1.2 General Civil Aviation Authority General Civil Aviation Authority was set up in the year 1996 by the Federal Cabinet Decree. The purpose of this authority is to control the U.A.E's government common flight area. The GCAA attempts to guarantee that the nation's flight offices and also the practices which happen must be sheltered, secure, and also be in accordance with worldwide guidelines. The Chairman of GCAA is His Majesty Engineer Sultan Bin Saeed Al Mansouri. He is also the Pastor of Economy in U.A.E. The Director General of GCAA is His Highness Saif Mohammed Al Suwaidi. The Board of Directors of GCAA includes the senior authorities speaking to every one of the seven emirates and regulates the regulation of the nation's considerate avionics framework. The GCAA is focused on giving the region of U.A.E. with the most recent advances, which will include the presentation of a Satellite Navigation GPS strategy for the international airport of Dubai. Moreover, the GCAA also attempts to reinforce the flight division of the U.A.E so that the nation forms into a main worldwide flying center point (General Civil Aviation Authority, 2015). 1.1.3 National Transport Authority NTA was built up in the year of 2006. It is the authority which has the power of U.A.E's government transportation administration. Furthermore, the NTA proposes arrangements, laws, regulations and enactment on area and marine transport administrations. The Chairman of NTA is His Majesty Sheik Hamdan bin Mubarak Al Nahyan and the Director General of NTA is His High Highness Dr. Nasser Saif Al Mansoori. The board members are the chairmen of different authorities like DoT. The NTA lives up to expectations as a team which has the transportation administrative offices located in local and neighborhoods of the Emirates which guarantee a reliable plan made by government transportation authorities (National Transport Authority, 2015). 1.1.4 Critical National Infrastructure Authority The Critical National Infrastructure Authority was set up in the year of 2007 by presidential declaration by His Excellency Sheik Khalifa bin Zayed Al Nahyan. The Chairman Staff Brigadier Pilot is Faris Al Mazrouei and the CNIA is the administration power which secures the foundation of U.A.E from probable remote dangers, damage, and devastation. The head-quarter of CNIA is located in Abu Dhabi. The CNIA aim is to ensure the foundation of U.A.E in collaboration with the Military of U.A.E. The The Critical National Infrastructure Authority secures the territory and sea base of U.A.E (Critical National Infrastructure Authority, 2015). The administration launched "Abu Dhabi Plan 2030" frameworks a noteworthy transport framework upgrade to cater for a developing populace assessed to stretch around 3 million by 2030. Then, the government of Dubai has plans to put AED300m in order to get the advancement of its flight division to become a feature of its Strategic Plan 2015. The plan will create Dubai as a pioneer in the field of aeronautics and logistics (Neeraj Ganghal, 2010). 2. Department of Transportation in Abu Dhabi The Department of Transport (DoT) was created in the year 2006 and it aim to cover the whole value chain and to guarantee completely the coordinated planning in all areas of growth and transport policy in the region of Abu Dhabi in coordination with every related partners and stakeholders of local, regional and international areas. It serves in three area which are surface transport, maritime and aviation. There are five divisions in the surface transport they are roads division, freight division, public transport division, parking division and integrated transportation planning division. There are four divisions in aviation they are international and government affairs division, aviation policy division, aviation and facilitation standards division and aviation planning and development division (Department of Transport, 2015). 2.1 Vision The vision of the DoT is to deliver and provide an effective and efficient transport system which has the ability to contribute to the growth in the economy, to provide the quality of life and also to bring the environmental sustainability of the region of Abu Dhabi. 2.2 Mission The quality mission of the DoT is to regulate, plan, develop and to control an effective, efficient and well-incorporated transport system. The system has the ability to serve the interest of public by improving and enhancing the mobility. And also the system could deliver secure, safe and environmentally responsible Maritime, Public Highways and Transport and Aviation sectors. 3. Objective of the Study The objective of this study is to access the process of hiring employees in the organization of Department of Transport in Abu Dhabi and to evaluate the process by using the quality management tools. 3.1 Nature of the Data The method which has been used to collect the data to measure and evaluate the process of hiring employees is primary as well as secondary. Both of the methods have been used to have a deep study of the process. There were some elements which were collected from the website of DoT and such collection is called primary data collection method. While there were some aspects which needed to be knew in order to have an entire process in the view and for that purpose we used secondary data collection method in which the data has been recovered from other websites. 4. Key Quality Process The key quality process which has been studied in this report is the process of hiring in the organization of Department of Transportation in Abu Dhabi. Following is the process of hiring new employees been done step by step in DoT: 1. When there are new vacant jobs available in DoT, it gives an ad in different newspapers, in online ads websites and also to its own website. 2. The ads which are viewed by people are then applied by the job seekers. The method of applying for the job is performed only in online way. The job seeker has to provide the CV or to fill the application form online and send it to the provided email address of DoT. 3. After the last date of submission of applications or CV to the email address of the DoT, the organization shortlist the candidates who are look competent and eligible for the vacancy. 4. The shortlisted candidates are then interviewed so that the eligible candidate can be chosen well. 5. After the interview, the judges with mutual consent approve and choose a right person for the vacancy. 6. The chosen candidate is then asked for documents for further proceedings. The documents include the education certificates, the experience records and other training and workshop credentials. 7. The documents which are submitted by the successful candidate is then sent to HR committee. 8. The candidate is then asked for more certificates which includes medical and conduct documents from relevant authorities. 9. After viewing all the documents, the successful candidate is asked for a meeting with the organization and to sign the offer letter and to give the expected joining date. 10. And at the first day of joining, the successful candidate is given an employment contract letter to be signed by him/her. 4.1 Flowchart for the Quality Process Following is the flowchart quality management tool made to describe the process. Figure 1: Flowchart Quality Management Tool 5. Analysis of the Quality Process The quality process of hiring new employees has been discussed above. The quality management tool used to describe the process is flowchart. Flowchart has been used to assist in the examination of every progression in a procedure by illustrating it in a comprehensive and clear way. The flowchart will identify the zones where work process may be blocked, or redirected, and where work process is liquid. It will be used to check the sequence of events. Moreover, flowchart will identify where steps need to be added or uprooted to enhance productivity and make standardize workflow. The sequence of events in the hiring process streams in a clear, brief and flawless flow. There is a definite, clear cut and significant relationship of one event to the next event. All the events are described in a proper way and there is no vague explanation and performance of any event. There is no need of adding other events in the sequence of current process because every event is giving its complete meaning and performing the required function. But, it is never recommended to use only one quality management tool for the analysis purpose. Because in this way, there will be a lesser understanding of the issue being discussed or illustrated. So, it is suggested to the DoT to use a couple of quality management tools to ensure their process of hiring new employees. In this case, the other quality management tools which can be used for the process of hiring new employees are check sheet and control charts. Check sheet will be used to make sure that all of the steps are being carried out in a proper and appropriate way. Control charts will be used to monitor the implementation of the hiring process of new employees. 6. Conclusion This report is the analysis of hiring process in the organization of Department of Transportation in Abu Dhabi (DoT) by using the quality management tools. The industry of transportation and communication is developing in UAE and it is making its positive share in the GDP growth. The Department of Transportation in Abu Dhabi is known for its activities in the field of transportation and communication. This study was focused upon its hiring process and for that purpose flowchart has been made. The flowchart is composed of ten events which are linked with one another in a sequential flow. As per the analysis, the quality management tool which has been used to describe the hiring process is clear, brief and comprehensive. But it is never advised to use a single quality management tool and this study has recommended two other quality management tools to ensure the process of hiring new employees as a suitable and an up to a standard process. These are check sheet and control charts. References Bener, A., Abu-Zidan, F. M., Bensiali, A. K., Al-Mulla, A. A., & Jadaan, K. S. (2003). Strategy to improve road safety in developing countries. Saudi medical journal, Volume 24 Issue 6, 603-608. Critical National Infrastructure Authority, (2015). About. Available from: http://www.cnia.ae/default.aspx [Accessed on: 24 May 2015] Department of Transport, (2015). Home. Available from: http://dot.abudhabi.ae/en/home [Accessed on: 24 May 2015] General Civil Aviation Authority, (2015). About. Available from: http://www.gcaa.gov.ae/en [Accessed on: 24 May 2015] Hall, C. M. (2002). Travel safety, terrorism and the media: the significance of the issue-attention cycle. Current Issues in Tourism, 5(5), 458-466. Margareta D. H., Thierry G. and Sean D., (2014). The Global Enabling Trade Report 2014. World Economic Forum. Ministry of Public Works, (2015). About. Available from: http://www.mopw.gov.ae/en-us/Pages/default.aspx [Accessed on: 24 May 2015] National Transport Authority, (2015). About. Available from: http://www.nta.ae/ [Accessed on: 24 May 2015] Neeraj Ganghal, (2010). UAE transport sector shows positive outlook. Available from: http://www.arabianbusiness.com/uae-transport-sector-shows-positive-outlook-338722.html [Accessed on 24 May 2015] US-UAE Business Council, (2012). Council Report: U.A.E. Ports & Transportation Infrastructure Industry and Opportunities for Partnership. Available from: http://usuaebusiness.org/2012/02/council-report-u-a-e-ports-transportation-infrastructure-industry-and-opportunities-for-partnership/ [Accessed on: 24 May 2015] Read More