©2010QUALITY MANAGEMENT AND ITS SIGNIFICANCE IN HIGHLY EFFECTIVE PERFORMANCEEXECUTIVE SUMMARYQuality management techniques are essential in the growth and performance of a manufacturing and service business firms. It is a field that is relatively new and growing market as it developed from the 1920s gradually to the contemporary society. Originating from principles of quality control that were the initial stages of the growth of the business, the idea has given growth to the standards of estimation of management standards like the ISO certification that most organizations pursue. The major areas that have stimulated quality management concern the satisfaction of the final consumer, continuous improvement of the processes, and the participation of the employees in the management.
Various scholars formulated models that aid in the implementation of quality management techniques in the companies that are highly productive and desire highly effective and efficient performance in its operations. They include Six Sigma, Quality Improvement Techniques (QIT), Management by Objectives (MBO) among others. These have been modified into the ISO Certification models that continue to improve after almost every year. The concept of Total Quality Management has come as an advanced style of quality management that still lays emphasis on the fundamental principles of continuous improvement, focus on the consumer, teamwork and communication and has seen great successes in reputable companies which have had their own way of implementing them. Abstract Quality management is a concept that is needful to organizations of all kinds in order to sustain an exceptional performance in the competitive market.
Large or small, public or private, manufacturing or service organizations can apply quality management techniques to particular departments or the whole company as it yields desirable returns suitable to meet the organizational goals and objectives.
Since most organizations have given credible emphasis on high performance, a lot of resources have been invested in the various efforts to ensure the improvement in the quality management thus has become a major concern of these organizations. The high rates of globalization has caused a rise in expectations of the customers due to access to information, improvement of technology as well as increase in standards of service delivery and the spring of many organizations. Therefore businesses and companies can only survive on commitment to great service delivery.
The world has availed systems that help organizations to analyze the performance of a firm while putting the necessary checks and balances as well as mechanisms on how to deal with the risks that might be encountered. When they are put in place, the company secures a good reputation and competes favorably in the market. The central focus of current economic trends in relation to quality management has been on there areas namely; the final consumer, the empowerment of the employees, the sustainability of growth patterns in the organizations and the impact that every decision has on the environment (Harrington, 1995, pp.
34-56). BackgroundEvolution of Quality ManagementQuality management has been in existence an area of interest since the 1920’s when the emphasis was on production quality control concepts. The idea developed through the 1940’s and 50’s after the World wars mainly in Japan and America respectively. The Americans that were behind the inception of the concept were Feigenbum, Juran and Deming which continued the focus on product quality control (Andrews, 1994, pp.