The paper “ On the Costs and Benefits of Emotional Labor - a Meta-Analysis of Three Decades of Research by Hü lsheger et al” is a breathtaking example of an article on human resources. In order to completely understand a certain issue in any field, it is important that one analyzes and reds articles reading that particular field of study. This paper is based on an article regarding emotions in the workplace. The article has been analyzed to provide a complete understanding of the issue at hand. Article EvaluationOn the costs and benefits of emotional labor: A meta-analysis of three decades of research.
Hü lsheger, Ute R.; Schewe, Anna F.; Journal of Occupational Health Psychology, Vol 16(3), Jul 2011. pp. 361-389.The authors of this article are Hü lsheger, Ute R.; Schewe, Anna F. it is based on the topic of emotions in the workplace. The title is on the costs and benefits of emotional labor: A meta-analysis of three decades of research. The paper has been selected from the Journal of Occupational Health Psychology, Vol 16(3) and its year of publication is 2011.The article is based on the notion that management of emotions has become part of organizational rules and occupational norms because organizational decision-makers as well as employees believe that the expression as well as suppression of certain emotions.
Since the article highlights the main factors of the role of emotions in the workplace. The authors evaluate the Deep Acting, Surface Acting, and Emotion– Rule Dissonance in the workplace. The article revolves around the theory given by Arlie Russell Hochschild (1983). As per the article, the theory stated that “ Emotional labor has consequently become part of many individuals' daily work despite the potentially detrimental effects on employees' psychological health (Hochschild, 1983)” Here it is noted that the importance of emotions in a workplace is extremely essential.
Employees have to have a new set of situations every day and thus, emotional labor becomes a part of their daily lives. If they are not provided with an emotionally stable environment then it may affect their psychological health. It may also be noted that the article gives special importance to the employee’ s emotional state for further progress.
Abraham, R. (1999). The impact of emotional dissonance on organizational commitment and intention to turnover. Journal of Psychology, 133, 441–455. Bono, J. E., & Vey, M. A. (2005). Toward understanding emotional management at work: A quantitative review of emotional labor research. In C. E.Hartel, W. J.Zerbe, & N. M.Ashkanasy (Eds.). Emotions in organizational behavior (pp. 213–233). Mahwah, NJ: Erlbaum Publishers.
Hochschild, A. R. (1983). The managed heart. Berkeley, CA: University of California Press.
Hunter, J. E., & Schmidt, F. L. (2004). Methods of meta-analysis. Correcting error and bias in research findings (2 Ed.). Thousand Oaks, CA: Sage.
Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 23–37.
Richards, J. M., & Gross, J. J. (1999). Composure at any cost? The cognitive consequences of emotion suppression. Personality and Social Psychology Bulletin, 25, 1033–1044. Richards, J. M., & Gross, J. J. (2000). Emotion regulation and memory: The cognitive costs of keeping one's cool. Journal of Personality and Social Psychology, 79, 410–424. Rubin, R. S., Staebler Tardino, V. M., Daus, C. S., & Munz, D. C. (2005). A reconceptualization of the emotional labor construct: On the development of an integrated theory of perceived emotional dissonance and emotional labor. In C. E. J.Härtel, W. J.Zerbe, & N. M.Ashkanasy (Eds.). Emotions in organizational behavior (pp. 189–211). Mahwah, NJ: Erlbaum.
Van Hemert, D. A. (2003). Cross-cultural meta-analyses. In Online readings in psychology and culture(Unit 2, chap. 12). ( http://orpc.iaccp.org) International Association for Cross-Cultural Psychology.
Van Kleef, G. A. (2009). How emotions regulate social life: The emotions as social information (EASI) model. Current Directions in Psychological Science, 18, 184–188.