Essays on FedEx Customer Care Services Case Study

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The paper “ FedEx Customer Care Services”   is a   spectacular example of a case study on marketing. FedEx Express is one of the largest cargo logistics companies in the world that deals with the express transportation of cargo to all parts of the world. The company has been recognized as the fastest and reliable company for the delivery of cargo to over 200 countries in the world. The company has a global ground and air network that enable it to make timely delivery and shipment. This makes it deliver services as defined on the date and time to ensure that the customer gets services that are worth the money paid.

It has been recognized to be one of the top 50 companies in terms of customer service delivery. The recognition of the companies is done by comparing the level of customer services in various organizations. In the year 2013, FedEx Express was accredited highly for being the number one provider of best customer services in the United Kingdom. This helped in forming the of the UK’ s largest support centers through it acting as a benchmark. In the recent rankings, it was placed at number 7 in terms of social media interaction with its customers.

This was a newly ranking achievement and it has been recognized as a channel pioneer in the social media area. In the category of the Chat Channel, FedEx Express has been ranked at position 8th. This where customers are engaged in live online interaction with customers. Customers can make its inquiry about issues of concern in immediate response. Also when it comes to email response it was placed on position 15 which according to the time taken to respond to the clients.

Due to the shining of the customer services provided in the United Kingdom, its business has been doing well and it has been accredited to inspire other companies to create a vibrant contact center in that country in a bid to improve good customer experience I term of service delivery. There is what is referred to as a promise that is made by FedEx team members “ Purple Promise” which is meant to ensure that superior customer services are daily delivered.

Due to these, the motto of the members has been “ aim to make every FedEx experience outstanding” .

References

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MergeNetwork. Retrieved from MergeNetwork Website: http://www.mergenetwork.com, 2015.

Slack, N. FedEx Operations Strategy. Harlow, England, and New York: Prentice-Hall, 2015.

Steven Wheelwright. Operations, Strategy, and Technology: Pursuing the Competitive Edge. New York, 2010.

Michael J. Savoie. “ FedEx classics in production and operations management,” International Journal of Operations & Production Management, 2012.

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Kandampully, J. Services management: the new paradigm in hospitality, Pearson Hospitality Press, Sydney, pg. 20-23, 2002.

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