The paper "Dubai Creek General Hospital Operations Management" is a perfect example of a management assignment. The patient’ s assessment of health care quality makes take on a varying perspective differing from patient to patient and then too there is nothing wrong or right in how a patient assesses healthcare quality he or she receives. This assessment might differ from the patient himself or herself, his or her family, the community, the provider of the service, etc. The patient’ s expertise in judging the quality does not come from holding any degree or certification whatsoever.
As it is said beauty lies in the eyes of the beholder and that the customer is the king. Therefore, a person under treatment i. e. the patient receiving services has a better idea of what is being offered and this determines whether the person would subsequently visit or not. Question 2: How might a hospital measure quality? There are multiple dimensions for quality assurance of a health care service. The effectiveness of health care, the degree to which desired results are achieved, the technical performance i. e. compliance of standards carried out by health workers and facilities.
The efficiency of service delivery, the safe and the secure environment, where it can refer to the prevention of injuries, infection and other side effects. Since the hospital and health care is a pure service and all the characteristics of service purely fit into the application when evaluating the quality – the inseparability of the worker with the product requires the best interpersonal relationship building, trust, loyalty, courteousness, responsiveness and agility and effective communication between the patient and the health care service provider – nurse, doctor, surgeon or any other support staff.
Since a patient builds up trust in the provider therefore another dimension of quality is the continuity of the service by the same health care provider throughout the course of the treatment. For hospitals and even for walk-in clinics the ambiance and the environment, the physical infrastructure, its cleanliness and hygienic condition all help in creating the impression.
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