Essays on Organisation Behaviour - Communication Coursework

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The paper "Organisation Behaviour - Communication" is a great example of business coursework.   Everyday people have to exchange details and be able to transfer messages from one person to another. This scenario may be defined as communication in that it ensures the sender is able to send a message to a receiver in an understandable manner. Effective communication is paramount in the world of personal life and business requirements. For example, from a business perspective, effective communication is necessary for that it can define or different between success and failure or between loss and profit.

Thus, this means that communication and especially effective business communication is crucial to the successful management and operation of modern business. Therefore, a businessperson should understand the fundamentals of effective communication to ensure that operations are successful. This is also true for human resource management, an important entity within an organisation, to ensure that the employees accomplish effectively their requirements and ensure that employee turnover is decreased or eliminated. Thus, the aim of this paper is to discuss the communication stages and evaluate the effectiveness of the communication channel. Different authors analyse communication stages through different stages.

For example, Wright and Noe (1995) state that there are six stages in the communication process, which are idea ‘ occurs’ , encoding, message transmission, message reception, decoding, and idea ‘ understood’ . Other authors such as Bovee and Thill (1992) view that there are four stages within the communication process, which are encoding, message transmission, decoding and feedback. Through appropriate analysis, these two views concur in terms of the communication process. Generally, the communication process forms the foundation in achieving effective communication.

Communication process ensures that common meaning between the sender and receiver takes place. This means that those individuals that follow the communication process usually have the opportunity to become more productive because of effective communication results in the superior accomplishment of responsibilities. The entire communication process starts with the sender. Usually, the sender is a group, individual or institution who initiates communication; they are the entities that make ideas to ‘ occur’ (Chambers 2000). This stage usually contributes to extend for the success of the message that is being transmitted. Some of the major aspects that play a major role especially in the case of the sender are knowledge, perceptions, skill, sender’ s experience, cultural influence and attitudes.

After the occurrence of an idea, the sender then encodes the message. This means that in order for the message to be conveyed, it is important for the sender to encode the message; encoding is the process in which the message is translated into the form of symbols that represent concepts and ideas. Thus, at this stage, the process translates concepts and ideas into a coded message that will easily be communicated.

In this case, the symbols can be in terms of words, languages or gestures. This results in messages that can easily be understood. Encoding a message is controlled by numerous factors and all starts with the sender determining what she/he wants to transmit (Edelman and Mandle, 2005). This decision is based on beliefs about the receiver in terms of assumptions and knowledge, and other factors that are within the reach of the receiver. Hence, it is important for the sender to utilise those symbols that are familiar to the intended receiver.

Usually, the sender should in the ‘ shoe’ of the receiver so that the sender can be able to frame and conceptualise the message.


Bovee, C. and Thill, J., 1992. Business Communication Today. New York: McGraw-Hill Publishers.

Chambers, H., 2000. Effective Communication Skills for Scientific and Technical Professionals. New York: Perseus Publishers.

Edelman, C. and Mandle, C., 2005. Health Promotion throughout the Lifespan 6th Ed. New York: Elsevier Health Sciences.

Gibson, J. and Hodgetts, R., 1990. Business Communication: Skills and Strategies. New York: Harper and Row Publishers.

Guffey, M., 2005. Business Communication 5th Ed. New York: Thomson/ South-Western Publishers.

Kroehnert, G., 2000. Basic Training for Trainers 3rd Ed. New York: McGraw-Hill Professional.

Wight, P. and Noe, R., 1995. Management of Organisations. Chicago: Irwin Publishers.

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