The paper “ Is Understanding of Emotions in the Workplace Necessary to Study Organizational Behavior? ” is a spectacular example literature review on human resources. Conceptually, the term organizational behavior is used to refer to a systematic, observable, and habitual way in which employees in an organization act and react in their most natural selves. It refers to how employees interact with each other, with superiors and juniors, with customers, with the society in which they operate in and with all the other publics of that organization. As Ashkanasy & Zerbe (2000) say, to attain an understanding of organizational behavior in its true colors, it is important that we evaluate what determines, builds, influences, and indicates particular organization behaviors.
For instance, and for the purposes of this paper, employee emotions when at the place of work can be very influential to the organization’ s behavior. Establishing whether the employee workplace emotions are relevant in determining the organization's behavior is the central mandate of this paper. To arrive at a conclusive discussion, the paper begins by introducing organizational behavior as a practical (not theoretical) concept in the workplace.
The practical indicators of organizational behavior are exemplified in brief. The paper also endeavors to establish some elements of organizational behavior and modes or studying such a behavior. After a thorough understanding of organizational behavior, the paper then evaluates the conception of workplace emotions in a scholarly approach. The objective here is to see whether the emotions exhibited by employees are in any way relevant to the organization's behavior characteristic of any establishment. As the paper details, emotions are the major determinant factor in an organization (Morris & Feldman, 1997 p.
17). Thesis StatementIn studying organizational behavior, emotions are a significant element of analysis since the diverse range of emotions exhibited by employees in a workplace influence how they act on a daily basis and ultimately translates to the consistent organizational behavior of the firm at large.
Ashkanasy, N & Cooper, C Eds., 2008, Research Companion to Emotion in Organizations, Edward Elgar Publishing, New York.
Ashkanasy, N, Hartel, C. & Zerbe, W. 2000, Emotions in the Workplace: Research, Theory, and Practice. Quorum Books, Westport, Connecticut, USA.
Ashkanasy, N & Daus, C 1993, ‘Emotion in the Workplace: The New Challenge for Managers’, The Academy of Management Executive, Vol. 16, No. 1, pp. 76-86. Available at
Bar-On, R & Parker, J, Eds, 2000, The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass, San Francisco.
Barret, L & Salovey, P 2002, The Wisdom in Feeling: Psychological Process in Emotional Intelligence, Guilford Press, New York.
Boyatzis, R & McKee, A 2005, Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope and Compassion, Harvard Business School Press, Boston.
Briner, B, & Kiefer, T 2005, Psychological Research into the Experience of Emotion at Work: Definitely Older, But are we Any Wiser? Wiley, New York, pp. 281-307
Caruso, D & Salovey, P 2004, The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership. Jossey-Bass, San Franscisco.
Hess, U 2005, “Emotion At Work”, Ideas, Retrieved on 11 March 2010, from,
Morris, A & Feldman, D 1997, ‘Managing Emotions in the Workplace’, Journal of Managerial Issues, Vol. 9, pp. 17