The paper "The Performance Management Process at Omega Inc" is a great example of a case study on management. Omega is a small manufacturing company whose achievements depends on the sale representative hired by it is varies franchise dealers. With its growing business was a need to put a performance management process in place to stay at the top against its competitors. The company agreed to support and partially fund the training programme for the sale representatives while the all the franchise owners were in agreement to establish performance management system, they together created performance management system in which, they conducted job description analysis and gave it to all the sale representatives.
“ Franchise wide mission statement primarily based on the need to provide quality customer service, posted in all franchise offices and each franchise owner spoke to his employees about the contribution made by an individual sales representative in achieving their mission. ” Prerequisites There was no proper Selection of sales representatives by Omega INC through implementing an appropriate selection process which, entirely left to the franchise owners with their own interests at heart.
The values or mission statement of an organization usually indicate the normal way in which staff should behave, or as organizational code of conduct, that organizations should take the leading role in promoting acceptable behaviour which will enable the organisation to achieve its objectives and use performance management to develop those behaviours in their employees. On the other hand, promote long term sustainable success, competitive advantage that will act as a form of transformation to a highly specialized, skilled, developed and energized employee. There is a number of important prerequisites for the proper functioning of the performance management system in an organization that requires all levels of participation among employers and employees involved in an organization.
The employer’ s support, motivation and commitment were important for building a sound performance working culture among the sales representatives across all the franchise.
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