Essays on The Portman Ritz-Carltons Performance Case Study

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The paper “ The Portman Ritz-Carlton’ s’ Performance” is an inspiring variant of the case study on human resources. The Portman Ritz-Carlton is a 5-star luxurious hotel industry located in the center of the Chinese state shanghai. It is characterized by its variety of traditions where most of the past do interact with the ultra-modern of the societies. The hotel is said to have to almost 610 rooms and the six restaurants that are well-appointed that do serve the sumptuous Chinese, the western, Japanese, and the favorites of Italy. The hotel is also equipped with the swimming pool and the health club, the racquetball courts, a gym, and a squash center.

The hotel is also known for offering the stunning views of the skyline of shanghai. The Portman Ritz-Carlton hotel is centrally located in Shanghai city which makes it afford easy access to the extensive commercial, the cultural, and the entertainment centers in the center of Shanghai (Barney, 1991). There are several factors that have greatly attributed to the highly-rated performance record of this hotel. The Portman Ritz-Carlton 5 star hotel with 59 branches around the world is first known for its employee satisfaction in the last five years based on hotel management rating around the globe.

Good human resourcing in companies will help in the recruitment of better performers in any industry. According to the hotel general manager, the Portman Ritz-Carlton hotel has initiated good services to its employees which motivates their service delivery to the hotel clients and this is because he believes that the service comes from the people. This was not only done once but it’ s a promise kept to their employees in the hotel operation and it has therefore been given a priority by the management.

Among the hotel management strategy in the promise to their employees, it is to take care of them which implies that all the necessary welfare services that are needed by the employees at a given time are guaranteed at all costs as long the employee will be comfortable with the place of work and adheres to the performance in his or her service delivery(Barney, 1991).


Barney, J (1991). Firm resources and sustained competitive advantage, Chicago. McGraw-Hill

Peng, M., W (2008).Global strategy, Boston. Havard business school press

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