The paper “ Importance of Quality Management” is a pathetic example of the literature review on management. Quality management is an approach that seeks to improve the quality of products and services of an organization in order to meet customer needs or to exceed their expectations. Daft and Lane (2009, p. 554) define quality management as a quality control strategy that emphasizes a well-organized and unrelenting pursuit of better quality and reduced costs. Quality management is achieved through the implementation of a quality management system in an organization, which controls and directs the organization with regard to quality.
There are various methods by which an organization can develop a quality management system and hence maintain high-quality products and services. They include the Six Sigma principles, quality circles, reduced cycle time, continuous improvement, and benchmarking (Daft & Lane, 2009, p. 554). This paper examines the importance of quality management to organizations. As well, it discusses the aforementioned quality control methods and explains how they can help to raise and maintain high-quality products and services in an organization. Further, an explanation is given of how a quality management project can be implemented in an organization, with a critical evaluation of the importance and relationship between human and technical issues that highly influence the implementation process. Importance of quality managementQuality management is an important principle for organizations for a variety of reasons.
First, it ensures product and/or service quality. Some of the most important product qualities are reliability, durability, and performance (Madura, 2006, p. 334). Through the implementation of effective quality management techniques, an organization can produce high-quality products and/or services, which perform in accordance with organizational objectives and promises.
Quality products will endure normal, daily use (Madura, 2006, p. 334). Implementation of quality management programs also helps companies in designing new, better quality products and/or services.
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