The paper “ Quality Management Principles in the Fly Emirates Company” is a cogent example of the case study on management. The concept of quality control recently penetrated the United Arab Emirates and many companies are taking up the opportunity. Quality management has proven to create more opportunities for organizations including the Fly Emirates in the UAE. Quality control in an organization can benefit from a SWOT analysis. A SWOT analysis provides an important source of information through which an organization can discover and implement the concept of quality control.
Discovering external threats and opportunities provides an organization with quality control tips to consider and implement. The Fly Emirates has internal strengths and weaknesses that can be compared against external strength and opportunities. The SWOT analysis provides the Fly Emirates with enough information for strategic planning of quality control measures. There is a need for the Fly Emirates Company to implement measures that will enable quality control as well as ISO certification. Deming’ s approach is widely used in the quality control processes of many organizations. The approach can prove its relevance to Fly Emirates Airlines. Academic OverviewBasic Principles and Approaches to QualityAccording to Ayyash et al.
(2012), organizations with various interests strive to achieve quality in all its operations. There are some approaches organizations can adopt to achieve quality management. An organization can opt to implement quality management systems to achieve the quality of organizational products and services (Barros et al. 2014). Quality management systems involve integrated approaches through which an organization communicates its goals to employees (Ali, 2012). In quality management, some tools and philosophies can be employed for the benefit of an organization (Lal, 2008).
Some of the philosophies in total quality management include good vision among leaders, responsiveness, and social responsibility. Other philosophies that enhance quality management include respect for employees and partners, managing an organization basing on facts, the future orientation of organization goals, targeting results and value, encouraging management that enhances innovation, and developing a workable system (Manu, 2011).
Ali E.A (2012). Total Quality Management Implementation: A Study to Critical Success Factors and Continuous Improvement to UAE organizations. Dissertation submitted in partial fulfilment of the requirements for the degree of MSc in Project Management. http://bspace.buid.ac.ae/bitstream/1234/374/1/110036.pdf
Ayyash A, Al-Fayoumi N & Abuzayed B (2012). The application of quality management in the financial services sector in Jordan. Problems and Perspectives in Management, Volume 10, Issue 3. http://businessperspectives.org/journals_free/ppm/2012/PPM_2012_03_Ayyash.pdf
Bahri S, Hamzah D & Yusuf R.M (2012). Implementation of Total Quality Management and Its Effect on Organizational Performance of Manufacturing Industries Through Organizational Culture in South Sulawesi, Indonesia. IOSR Journal of Business and Management (IOSR-JBM) ISSN: 2278-487X. Volume 5, Issue 1, PP 10-24.
Barros S, Sampaio P & Saraiva P (2014). The Relationship between Quality Approaches and Their Impact on Portuguese Companies´ Quality Performance. Proceedings of the 2014 International Conference on Industrial Engineering and Operations Management Bali, Indonesia, January 7 – 9.
Bohm A (2009). The Swot Analysis. GRIN Verlag.
Khanam S, Siddiqui J. & Talib F (2013). Role of Information Technology in Total Quality Management: A Literature Review. International Journal of Advanced Research in Computer Engineering &Technology (IJARCET) Volume 2, Issue 8.
Lal H (2008). Organizational Excellence Through Total Quality Management. New Age International.
Manu M (2011). Quality and Customer Satisfaction Perspective in Organisations by Gap and Total Quality Improvement Methods. Universitas Wasaensis.
Memon S.A (2008). Total Quality Management: Implementation in Pakistan International Airline with comparison of Emirates Airline & Saudi Arabian Airline. A Case Study of Pakistan International Airline https://www.scribd.com/doc/71010938/5/Emirates-Airline-Company-Background
ISO (2008). Implementation Guidance for ISO 9001:2008. ISO/TC 1762/N 836 http://www.iso.org/iso/06_implementation_guidance.pdf