Project summaryThis project focuses on Abu Dhabi National Oil Company (ADNOC), a state-owned company that supplies oil to the United Arab Emirates. The project dwells on aspects of customer focus, continual improvement, of people, process approach, and international standards. The project reports ends with remarks on the key issues learned. Finally, suggestions and recommendations are made on how the company’s operations can be made more effective, while the conclusion sums up the main issues arising in the company analysis. Products ADNOC company deals withAbu Dhabi National Oil Company (ADNOC) is owned by the state and it deals in oil.
It has a complex, elaborate holding company structure that involves equity links with many large Western oil enterprises. The company is headquarters in Abu Dhabi, the largest of the seven states that make up the United Arab Emirates, and the heart of the country’s oil industry. The company was established in 1973 and it was the first government-owned enterprise that specialized in distributing oil throughout the UAE. Today, the company’s distribution oversees the management of a vast network of filling stations that cover all corners of the UAE. The oil that ADNOC distributes is produced in five main oilfields, and there are 12 onshore rigs that are owned by the National Drilling Company.
The fuel products of the company are distributed exclusively by its own fleet, comprising of cargo tankers as well as pipelines for the transportation of petroleum products to all the main depots. The main objective of ADNOC is to follow strict health, environment, and environment code of code of conduct in order to supply oil products to the country in a sustainable manner.
Indeed, the safety objective of the company is aimed at ‘doing no harm to people, be they contractors, employees, or third parties’. The company is also committed to progressive and continual improvement in the country’s road safety performance. The company’s transportation services are always closely monitored in order to ensure that safety standards are maintained at all times. This is the best approach that the company’s management uses to build trust and do away with fear. The main success factors for ADNOC include the implementation of the company’s strategic objectives, and demonstrating the company’s success.
It also includes the effective utilization of resources, including physical assets, knowledge and competencies, and achieving targets. Satisfaction of stakeholders’ expectations is also another success factor for the company, whereby the main stakeholders include the employees, customers, and the community. Customer focusThe company maintains customer focus by ensuring that shareholders are satisfied at all times. This, according to Alkendi, takes the form of high investment earnings, a high return on capital, good dividends, and high earnings per share (9). Customer satisfaction is also a fantastic process through which the company maintains focus in its activities.
ADNOC addresses claims, requests and complaints promptly, particularly with issues relating to reliability, quality, and ‘time’ factors in the delivery of service. Customer satisfaction is also an integral part of customer focus, where the main aim is to avoid staff turnover, absenteeism, grievances and complaints. Resource utilization remains a core aspect of the company’s goal of ensuring that all the customers’ needs are catered for. The company has a clearly set-out human resource utilization, financial resources management, machines utilization, and information systems management systems in place.