Essays on Total Quality Management Process at Fine Dining Hotel and Restaurant Case Study

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The paper 'Total Quality Management Process at Fine Dining Hotel and Restaurant" is a good example of a management case study. Every business has the intention of making profits. In this regard, organizations must strive to ensure long-term success by ensuring customers remain satisfied by the organization’ s offering. In a bid to ensure this becomes a success, all the organization’ s members ought to be involved in the continuous improvement of the organization’ s processes, services, products, and the culture in which the organization works. This paper looks at the total quality management process by looking at how Fine Dining Hotel and Restaurant implemented changes that led to an overall improvement in the organization’ s offerings hence enhancing its ability to compete in the market hence becoming a destination of choice for many in Sydney (Delora, 2000).

In so doing, the paper will look at the total quality management process before comparing it with the traditional management styles. The paper then looks at the original Fine Dining Hotel and Restaurant before the change was effected. The process change at the hotel is analyzed as well as the effect this had on the hotel’ s operations hence transforming it into what it is today. Total quality management This is a strategy for continuous improvement of performance at every organizational level as well as all areas of responsibility.

This involves a combination of fundamental management techniques, current improvement efforts as well as specialized technical tools under a disciplined structure that focuses on continuous improvement of all processes in the organization. Total quality improvement achieves any broad goals including cost, schedule, quality as well as mission need and suitability. The overall goal of Total quality improvement however is that of improving customer satisfaction (Foster, 2004).

In order for a TQM change process to be successful and hence achieve its objectives, it is worth noting the following; Quality is defined by customer requirements The organization’ s total management will have direct responsibility for quality improvement The increased quality will result from systematic analysis and hence an improvement of work processes TQM is a continuous effort carried throughout the organization Compare and contrast traditional management styles Traditional management styles could be compared to a military-style kind of management. In other words, they were very hierarchical, disciplined, and organized.  



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Foster, T2004, Managing quality: An integrated approach, London, Rutledge.

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Johansen, B2008, Contemporary issues in management, London, Prentice Hall.

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