The paper “ Active Customer Relation Office Layout and Design for Hendee Motors” is an entertaining example of a business assignment. This is an executive summary report for Hendee Manufacturing Company that will provide the basis for Active Customer Relation Management to the Asia-Pacific region and also includes a concept plan for the large-scale Customer Contact Centers. The CEO of the company Mr. Brett Trigelles wants an open office layout plan for the Customer Contact Centers (CCC). Hence, the layout will not have any closes or private offices for administrators or managers.
The only close space that the CCC would have is communal spaces, meeting and training rooms, telecommunication and storage facilities. My job as an Administration Manager is to draw an office layout and design for the active customer care centers as it’ s the key development component for the success of Hendee Manufacturing Company. Office efficiency is prejudiced by a lot of factors; one of them is office layout (Farooque, 2008). As office layout controls the entire white-collar employee part of an organization, it’ s a must that the organizational efficiency should never be miscalculated.
Office layout is supported on the inter-relationships amongst the three most important factors: equipment, the flow of employment through the variety of work units, and employees. Well-organized office layout domino effect in a number of remuneration to the business, together with the following: 1. It influences how much contentment employees draw from their jobs. 2. It influences the feeling individuals to acquire of the company’ s work area. 3. It offers effective allotment and utilization of the building's space. 4. It offers employees productive, well-organized work areas. 5. It makes easy the expansion or/and rearrangement of workspace when the requirement arises. 6.
It makes employee supervision easy. Planning the layout has a propensity to take place in two stages, the beginning stage and the final stage. IntroductionThe new layout for “ HCM’ s Active Customer Relation Management Office Space Guidelines and Standards” , would be used to designing and planning space for the customer contact Centers in India for their market in Australia, New Zealand, Japan, China, and Others countries.
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