The paper 'Applying Emotional Intelligence in the Workplace' is a great example of a Management Case Study. Emotional intelligence (EI) is one of the eight multiple intelligences advocated for by Howard Gardner, a professor at Harvard University (Salovey & Mayer, 1990). Emotional intelligence is defined as the capacity inherent in an individual that enables him/her to understand, use, manage, and identify emotions in both constructive and positive ways. In this perspective, emotional intelligence refers to the ability to recognize the emotional states that reign in the surrounding, either from others or oneself.
The most important aspect of emotional intelligence is that it helps to draw people closer by engaging with others in a positive way. It is imperative to note that the concept of emotional intelligence tends to lean towards being “ heart smart” and not just being “ book smart” (Salovey and Grewal, 2005). “ Heart smart” means being good to others in a way that draws other people closer to you. “ Book smart” means having the capability derived from the acquisition of knowledge through education. Numerous studies have shown that emotional intelligence is an important aspect of human life just like intellectual capability.
This is because emotional intelligence determines the success and happiness an individual derives in life because it is the pathway to developing strong interpersonal relationships with other people. Since, the world is a social network of people, emotional intelligence results in immense success in many spheres of life because an individual is able to develop numerous networks with numerous people (Vorst & Bermond, 2001). EI skills can be developed throughout an individual’ s life in many ways such as learning to connect to one's emotions, using a nonverbal form of communication, playing and using humor to deal with challenges, developing skills for dealing with stressful situations, and application of self-assurance and confidence to defuse conflicts. Emotional intelligence (EI) is made up of core abilities.
They include self-awareness, self-management, social awareness, and relationship management. Self-awareness is the ability to develop self-assurance and confidence as well as recognizing the effects of one’ s behavior and thoughts as well as being aware of one’ s weaknesses and strengths in life (Kluemper, 2008). For example, being aware of one’ s ability to control anger or lack of anger control is an important factor in emotional intelligence. Self-management refers to an individual’ s capacity to control impulsive behaviors and feelings as well as the ability to manage emotions in a positive way.
It also refers to an individual’ s capacity and ability to be flexible to changing circumstances and taking initiatives aimed at enhancing a positive relationship with other people. Social awareness is the ability to understand the needs, emotions, and concerns of other individuals particularly in a given setting such as the family, organization, and other social gatherings.
It is also the ability to recognize the dynamics of power that prevail in an organization or a group (Copper, 1997). The other core ability of emotional intelligence is relationship management. This refers to the ability to build and maintain good and healthy relationships, influence and inspire others, communicate clearly, manage conflicts, and work positively with other team members to achieve the intended goals. Hence, from the foregoing, it is true that emotional intelligence is an important aspect of life because it traverses almost all spheres of life in which a human being finds him/herself in.
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