Essays on Service Operation Management Strategies of Melbourne Convention and Exhibition Centre Case Study

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The paper 'Service Operation Management Strategies of Melbourne Convention and Exhibition Centre" is a good example of a management case study. Melbourne Convention and Exhibition Center is one of the business and tourist centers in the world. The center is a host to various conventions, seminars conferences, exhibitions, cultural events and galas. It was opened in 2009 and it has set international standards as the first six-star Green star. This report will analyze the quality service management and risk management within the company. The report is divided into different sections. Sеrviсе ореrаtiоn mаnаgеmеnt strаtеgiеs оf Меlbоurnе Соnvеntiоn аnd Ехhibitiоn Сеntrе 1.0 Introduction The Melbourne Convention and Exhibition Center is the largest exhibition and convention facility in the whole of Australia.

The center provides a function area in the background, a 5,500 seat plenary hall, 350 seat auditorium. 30,000 square meters of exhibition space and additional organizer suites and meeting rooms. The center is a host to various conventions, seminars conferences, exhibitions, cultural events and galas. It was opened in 2009 and it has set international standards as the first six-star Green star.

It represents the global leader in sustainability, innovation and leadership. It has won various awards such as the public building and urban design and BPN Environ Sustainability Awards. 2.0 Main body 2.1 Literature on quality management services According to Melbourne Convention and Exhibition Trust (23), quality management in the organization ensures that each and every action needs not only planning but also development and application of key valuable services, respect and professionalism to the organization's structure. Quality management is important in boosting an individual’ s progress and an organization’ s competencies. Quality management emphasizes talent management that mainly embraces a clear policy to empower employees with an aim of improving their creativity.

The global business is associated with the performance of quality structure that was founded on ISO 9000 international standards an aspect that has ensured that the organization uses the basis to ensure quality service management.

References

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Council of Australian Food Technology Association., & Australian Institute of Food Science and Technology. (1998). Food Australia: Official journal of CAFTA and AIFST. North Sydney, Australia: Council of Australian Food Technology Associations.

Ford, R. C., Sturman, M. C., & Heaton, C. P. (2012). Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Clifton Park, N.Y: Delmar, Cengage Learning.

Frenkel, M., Hommel, U., Rudolf, M., & Dufey, G. (2005). Risk management: Challenge and opportunity. Berlin: Springer.

Goldblatt, S. (2012). The complete guide to greener meetings and events. Hoboken, N.J: J. Wiley.

Gustavsson, B. O., Edvardsson, B., Gummesson, E., & Brown, S. W. (1991). Service quality: Multidisciplinary and multinational perspectives. Lexington, Mass: Lexington Books.

Hester, R. E., Harrison, R. M., & Royal Society of Chemistry (Great Britain). (1998). Risk assessment and risk management. Cambridge: Royal Society of Chemistry.

Khatta, R. S. (2008). Risk management. New Delhi: Global India Publications.

Melbourne Convention and Exhibition Trust (2006-09-28). Annual report 2005-2006. Melbourn Convention and Exhibition Trust. Archived from the original on 2007-08-30. Retrieved April 4, 2014.

Nazarko, L. (2004). Managing a quality service. Oxford: Heinemann.

Oh, H., & Pizam, A. (2008). Handbook of hospitality marketing management. Oxford: Butterworth-Heinemann.

Stebbing, L. (1990). Quality management in the service industry. New York: Ellis Horwood.

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