The paper 'Service Operation Management Strategies of Melbourne Convention and Exhibition Centre" is a good example of a management case study. Melbourne Convention and Exhibition Center is one of the business and tourist centers in the world. The center is a host to various conventions, seminars conferences, exhibitions, cultural events and galas. It was opened in 2009 and it has set international standards as the first six-star Green star. This report will analyze the quality service management and risk management within the company. The report is divided into different sections. Sеrviсе ореrаtiоn mаnаgеmеnt strаtеgiеs оf Меlbоurnе Соnvеntiоn аnd Ехhibitiоn Сеntrе 1.0 Introduction The Melbourne Convention and Exhibition Center is the largest exhibition and convention facility in the whole of Australia.
The center provides a function area in the background, a 5,500 seat plenary hall, 350 seat auditorium. 30,000 square meters of exhibition space and additional organizer suites and meeting rooms. The center is a host to various conventions, seminars conferences, exhibitions, cultural events and galas. It was opened in 2009 and it has set international standards as the first six-star Green star.
It represents the global leader in sustainability, innovation and leadership. It has won various awards such as the public building and urban design and BPN Environ Sustainability Awards. 2.0 Main body 2.1 Literature on quality management services According to Melbourne Convention and Exhibition Trust (23), quality management in the organization ensures that each and every action needs not only planning but also development and application of key valuable services, respect and professionalism to the organization's structure. Quality management is important in boosting an individual’ s progress and an organization’ s competencies. Quality management emphasizes talent management that mainly embraces a clear policy to empower employees with an aim of improving their creativity.
The global business is associated with the performance of quality structure that was founded on ISO 9000 international standards an aspect that has ensured that the organization uses the basis to ensure quality service management.
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