BUSINESS CONTINUITY MANAGEMENTBRITISH RED CROSSTable of ContentsIntroduction- 3Stakeholder Analysis- 3Five Stakeholders (Importance and Relationship)- 6Four Critical Processes- 1010 Generic Questions for the Four Critical Processes- 14Conclusion- 15Bibliography- 16IntroductionHaving a business continuity plan is a good management practice, and supports the aims and needs of good corporate governance. It can help identify the critical areas, which need to be preserved, and so increase the chances of surviving for the future. The British Red Cross is a non-governmental organization that operates nationally and internationally. The Civil Contingencies Act (2004) requires the British Red Cross to have a business continuity management or BCM because they are working closely with Category 1 and 2 responders.
In order to identify factors that can influence or are important to the success and critical to its business processes whose continuation is vital to the survival of the organization, a stakeholder and business impact analysis is required. This report is an analysis of BRC’s stakeholders and business processes for the development of BCM. Stakeholder AnalysisThe environment of any organization is comprised of a variety of stakeholder groups who have vested interest in the performance of the organization.
Interdependencies exist among the organization, its employees, customers, investors, communities, the government and other stakeholders. It is crucial for an organization to understand the values and expectations of each stakeholder group in order to determine their willingness to either help or hinder the organization in striving towards its vision. Positive matching of the needs and objectives of stakeholders and the organization is therefore required for a lasting relationship. Stakeholders therefore need to understand their contribution in working with the organization to build mutual value continuously.
Organizations must develop and align the chain of relationships needed to address the changing demands of their business. Business continuity plans need to cover the whole organization. The objectives of business continuity planning can range from the minimal maintaining business operation in survival mode to enabling ‘business as usual’ or restoring business services. Business continuity planning has two main planks. First is ensuring technical continuity and second, ensuring the appropriate management processes are in place to enable business continuity. To assist with usability, business continuity plan helps to structure the plans based on the types of threats or boundaries the plans cover.
Consequently, the organization needs to look in three main areas such as internally at the business process and systems, and externally at how these are supported by suppliers and customers (Office of Government Commerce Staff 2002, p. 89). Stakeholders are individuals and groups who are actively participating in the project and those who are positively and negatively affected by the project. A stakeholder can be ‘internal’ or ‘external’ and if we include the later, the project will have a considerable number of stakeholders.
Most of these stakeholders are probably in support of the project but some may be opposed to it thus it is important to identify the level of interest and influence of stakeholders. It is helpful for the project manager to regard the project as coalition of stakeholders, which means a network of individuals and groups who intend to create something together. A systematic stakeholder analysis can help to ascertain the organization’s recovery priorities and can act as a valuable tool for communicating the importance of business continuity and for re-educating sceptical managers and functions (Elliot et al.
p. 89). A framework for stakeholder analysis should consider who the organization’s stakeholders are, the goals of stakeholders with regard to the organization, the likely action to the types of interruption that could be encountered, and ways in which stakeholder relationships can be managed during an interruption. Thus during the stakeholder analysis, it is very important to identify the stakeholders and describe their relationships to the project, especially there are of interest, the kinds of contribution the project needs from them, and what they expect in return from the project.
It should also look at what kind of power the stakeholders possess and what they may do if they disagree with project results and processes.