The paper 'Managers Job in Context' is a perfect example of a Management Case Study. Managers form quite an integral part of any given organization. Their role over the years has evolved undergoing significant changes in different organizations and industries. It is the responsibility of managers to ensure that supervisors do their work with the ultimate aim of ensuring that employees accomplish their goals and objectives in the organization (Robbins, 2009). Both the character and skill that a manager has is what drives an organization towards success and profitability.
It is therefore important for an organization to have the right manager in place with adequate supervisory and management skills to run staff performance (Robbins, 2006). 2.0 Organizational Background – national Bank Michael Smith is a branch manager at the National Bank of Holland. National Bank contributes greatly as far as investments of Holland in the global business world are concerned. The bank offers a wide range of services such as offering finances for real estate investments, electronic banking services, treasury, and corporate services among others. 3.0 Requirements and Job Description of Branch Manager Michael Smith works hand in hand with different departments and levels of the company ranging from the employees at the bottom level to the top management.
Mr. Smith is responsible for supervising the entire branch. He is also in charge of ensuring that the bank improves its profits as well as bringing in new clients for the company. In addition, as a manager, Mr. Smith sets the goals and objectives for the company bearing the responsibility of ensuring that they are met in accordance with the accepted bank standards. He also makes sure that the bank maintains high standards in its operations through effective handling of complaints from customers, developing and motivating the staff members in the company. Due to the fact that Mr.
smith carries the responsibility of all staff employed in the company he is therefore incorporated in various processes in the bank such as training, supervision, and hiring of the staff. It is quite essential since he has to communicate to the staff providing them with adequate supervision to ensure that they carry out their activities in line with the bank’ s standards and procedures for money handling and dealing with customers. Mr.
Smith also coordinates activities under the direction of the top management to make effective the policies of the bank, practices, and procedures that involve permitting or extending such as lines of credit, credit loans, and commercial loans. More experience is necessitated in this position due to the fact that a large staff is dealt with. Basically, personality characteristics are the most crucial in managing the branch. In this case, Mr. Smith should bear qualities such as being someone of action and not just thinking or mere words, an extrovert, and an internalized.
This way having diverse personality traits would lead to good performance in the management of the company. 4.0 Mr. Smith’ s Key People – Internal and External Interactions In the company, Mr. Smith interacts with various employees towards achieving his goals for the company. These employees include; the operations manager, human resource manager, the accountant, credit manager, marketing financial adviser, customer service manager, the loan officer, and the bank cashier. On the other hand, Mr. Smith also interacts with people from outside the company namely the customers, branch managers in other banks, real estate agencies, Holland’ s chambers of commerce, and auditors.
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