The paper 'Philosophies of Quality Management Systems' is a wonderful example of a Management Assignment. Managers in today’ s organizations are focusing on quality as one of the aspects of improving the level of production, minimizing costs, and satisfying customer demands. To achieve these goals, managers have to ensure that they improve the quality of their products and services (Oakland, 2003). When it comes to the issue of quality management, researchers and quality experts like Joseph Juran, Edwards Deming, and Philip Crosby come to mind. It is important to understand how these experts define quality and their explanations on quality management. Crosby (1979) defines quality as conformance to requirements.
Crosby believes that quality is either existing or not existing in an organization and there are no levels of quality according to him. He came up with a method known as the price of non-conformance where managers can follow any wrongdoings in the company regarding quality. The formula can be written as Cost of Quality (COQ) = Price of Conformance (POC) +Price of Nonconformance (PONC). The basic principles in Cosby’ s philosophy are: Doing it right the first timeEnsuring that there are zero defectsFollowing the four absolutes of quality (conformance of the quality to requirements, quality as a prevention measure, upholding high standards of doing it right the first time, and the price of non-conformance as a measuring technique of quality. Practicing the prevention processThe Prevention ProcessThe quality vaccineThe six C’ s (comprehension, commitment, competence, communication, correction, continuance). In summary, Crosby’ s primary explanation is that prevention of defects and conforming to requirements are the foundations of achieving quality (Crosby, 1987). Deming’ s understanding of quality is that the determination of products and services quality is by the customer.
He believes that quality changes are meaning anytime as it depends on the needs of the customer. Statistics and consumer research are important in meeting or exceeding the needs of the customers in a certain market. Deming focuses on quantitative methods as a way of ensuring products are of low costs, sustainable to the market, and predictable in the degree of uniformity (Lowe & Mazzeo, 1986). Deming believes that it 's hard to define quality concerning translating the user's future needs into characteristics that are measurable to ensure that products are manufactured in a way that they satisfy the customer regarding price.
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