Essays on Philosophies of Quality Management Systems Assignment

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The paper 'Philosophies of Quality Management Systems' is a wonderful example of a Management Assignment. Managers in today’ s organizations are focusing on quality as one of the aspects of improving the level of production, minimizing costs, and satisfying customer demands. To achieve these goals, managers have to ensure that they improve the quality of their products and services (Oakland, 2003). When it comes to the issue of quality management, researchers and quality experts like Joseph Juran, Edwards Deming, and Philip Crosby come to mind. It is important to understand how these experts define quality and their explanations on quality management. Crosby (1979) defines quality as conformance to requirements.

Crosby believes that quality is either existing or not existing in an organization and there are no levels of quality according to him. He came up with a method known as the price of non-conformance where managers can follow any wrongdoings in the company regarding quality. The formula can be written as Cost of Quality (COQ) = Price of Conformance (POC) +Price of Nonconformance (PONC). The basic principles in Cosby’ s philosophy are: Doing it right the first timeEnsuring that there are zero defectsFollowing the four absolutes of quality (conformance of the quality to requirements, quality as a prevention measure, upholding high standards of doing it right the first time, and the price of non-conformance as a measuring technique of quality. Practicing the prevention processThe Prevention ProcessThe quality vaccineThe six C’ s (comprehension, commitment, competence, communication, correction, continuance). In summary, Crosby’ s primary explanation is that prevention of defects and conforming to requirements are the foundations of achieving quality (Crosby, 1987). Deming’ s understanding of quality is that the determination of products and services quality is by the customer.

He believes that quality changes are meaning anytime as it depends on the needs of the customer. Statistics and consumer research are important in meeting or exceeding the needs of the customers in a certain market. Deming focuses on quantitative methods as a way of ensuring products are of low costs, sustainable to the market, and predictable in the degree of uniformity (Lowe & Mazzeo, 1986). Deming believes that it 's hard to define quality concerning translating the user's future needs into characteristics that are measurable to ensure that products are manufactured in a way that they satisfy the customer regarding price.

(Deming, 1986).

References

BS EN ISO 9001: 2008., 2008 Quality Management Systems: Requirements. British Standards Institution.

Crosby, P. B., 1979. Quality is free. New York: McGraw-Hill.

Crosby, P. B., 1987. Quality Process Improvement Management College (course materials). Department of the Navy. San Jose, CA: Philip Crosby Associates, Inc.

Deming, W. E., 1986. Out of the crisis. Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study.

Edwards, A.J., 2004. ISO 14001 Environmental Certification: Step by Step. Oxford: Butterworth-Heinemann.

Ishikawa, K., 1982. Guide to quality control. White Plains, NY: UNIPUB-Kraus International.

Ishikawa, K., & Lu, D., 1985. What is total quality control? Englewood Cliffs, NJ: Prentice- Hall.

Juran, J. M., & Gryna, F. M. (Eds.), 1988. The quality control handbook (4th Ed.). New York:

McGraw-Hill.

Juran, J. M. (1981). Management of Quality (course materials). Wilton, CT: Juran Institute, Inc.

Lowe, T. A., & Mazzeo, J. M., 1986. ‘Three preachers, one religion,’ Quality, vol. 25, no. 9, pp. 22-25.

Mears, P., 1995. Quality improvement tools & techniques. New York, N.Y., McGraw-Hill.

Meisenheimer, C. G., 1997. Improving quality: a guide to effective programs. Rockville, Mar, Aspen.

Oakland, J.S., 2003. TQM: Text with Cases, 3rd edition. Oxford: Butterworth-Heinemann.

PAS 99: 2012., 2012. Specification of common management system requirements as a framework for integration. British Standards Institution.

Varsha, M. & Vilas, B., 2014. ‘Application of seven Quality Control (7 QC) Tools for Continuous Improvement of Manufacturing Processes,’ International Journal of Engineering Research and General Science, Vol. 2, no. 4, pp. 364-371.

Walker, H. F. & Levesque, J., 2007. 'The Innovation Process and Quality Tools', Quality Progress, Vol. 40, No. 7, pp. 18-22.

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